Customer Service Team Member

Lisa Denise Woods

**** ********* **** ***. *** Jackson, MS 39211

Phone: 601-***-****

*********@*****.***

Proven an consistent high level of customer service by fostering long term excellent client rapport. Ability to perform multiple projects and manage time efficiently. Recognizing and supporting team goals and maintaining positive team member relationships.

EDUCATION:

MS School of Therapeutic Massage, Jackson, MS

University of Mississippi, Oxford, MS, Psychology

EXPERIENCE:

Reed’s Jewelers, Ridgeland, MS 11/2020-01/2025

Sales Lead Professional One

Ensured high quality of customer service by greeting and engaging clients warmly.

Proficient in Microsoft office suite and other jewelry relevant software. Provided administrative support; such as scheduled consultations, filing, copying, faxing, ordering supplies, jewelry stones, and findings.

Obtained preliminary information to determine needs of clients. Provided clients with valuable advice and knowledge for jewelry options and care.

Proactively use of extensive product knowledge to navigate sales and maintaining a loyal following of clients. Emailed, called, or mailed post cards to invite clients for inspections and sales events.

Managed clear and concise daily inventory counting procedures and sales reports. Achieved daily and monthly sales goals. Collaborated with staff to enhance the client experience.

Upheld the merchandising and cleanliness of the store to ensure a professional inviting environment.

Zales Corporation, Ridgeland, MS 04/2019-07/2020

Fine Jewelry Consultant

Delivered exceptional customer service; guiding clients through product to ensure their needs.

Maintained detail records of clients interactions with use of computer applications and prospecting binder.

Supported team with sales goals, service plans, and credit solicitation. Use of upselling and suggestive sales to strengthen the client shopping experience.

Intake of jewelry repairs, inspections, and cleaning of jewelry. Received and processed mail for outgoing and incoming merchandise.

Handled cash and credit transactions; also opening and closing registers and store procedures.

JC Penney Company, Ridgeland, MS 12/2004-03/2019

Customer Service Expert II

Participated in customer service and sales support activities that ensured a shopping environment that promoted the company’s ability to effectively meet sales and profit objectives.

Achieved merchandise individual sells exceeding over $200,000 annually.

Collaborated in proactively helping reconciling clients and staff concerns.

Performed minor jewelry repairs, watch battery replacements and watch band adjustments.

Provided clients of features and benefits of offering extended service plans and finance options.

Effectively processed checkout; including point of sale, cash handling, check, and credit card transactions.

Trained, developed, and motivated team to achieve optimum sales and customer service productivity standards.

University of MS Medical Center, Jackson, MS

11/2000-08/2004

Psychiatric Clerical Technician

Promoted high level of patient satisfaction during interactions. Effectively interviewed patients, completed intake assessments, vital signs, and documented in the computer applications.

Performed front desk and administrative duties including filing, data entry, and other office related tasks as needed.

Verified patients information and insurance. Communicated regularly with carriers. Ensured confidentiality of patients records.

Transcribed physicians orders, medical terminology charting documents, prepared admissions, transfers, and discharge activities.

Collaborated family and staff to facilitate patient care and treatments plans.

LICENSURE:

MS Licensed Massage Therapist

01/2010

LMT 1621

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