Customer Service Bottle

Thalia Clerveau

******.********@*****.*** 347-***-****

Professional Summary

Friendly and energetic hospitality professional with over 3 years of experience as a hostess and server in fast-paced Pittsburgh nightclubs and lounges. Skilled in high-volume service, VIP bottle presentation, and ensuring smooth guest flow. Recognized for delivering top-tier customer service, upselling premium offerings, and working efficiently in fast-paced, high-pressure environments.

Experience

Waitress & VIP Server

Cavo Night Club — Pittsburgh, PA

September 2021 – May 2023

• Provided full-service dining and VIP bottle service in a luxury lounge setting

• Managed up to 6 tables during peak hours with accuracy and speed

• Processed payments, closed tabs, and balanced cash registers nightly

• Upsold food and beverage packages, regularly exceeding nightly sales targets

• Collaborated with security and kitchen staff to ensure seamless service Hostess & Cocktail Server

Rick’s Cabaret & Sports Bar — Pittsburgh, PA

June 2020 – August 2021

• Greeted and seated 60+ guests per night, maintaining positive guest flow

• Delivered cocktail service across lounge and bar sections, including bottle presentations

• Assisted in training new host staff and standardizing opening/closing procedures

• Memorized complex drink menus and recommended options tailored to guest preferences Skills

• Customer Service & Guest Retention

• POS Systems (Toast, Square, Clover)

• Bottle Service & VIP Engagement

• Reservation & Waitlist Management

• Upselling & Menu Knowledge

• High-Volume Table Service

• Team Communication & Conflict Resolution

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