Customer Service Administrative Support

Johe B Castillo

**** * *** *** ****** District Heights, Maryland 20747

****.******@******.***

Ph: 202-***-****

Office Support Specialist

Diligent and resourceful entry-level administrative support professional who capably displays excellent customer service while conducting exceptional administrative matters in a professional environment.

Core Proficiencies

Customer Service Time Management Analysis

Organization Communication Skills Problem Solving

Information Technology Researching Skills Interpersonal Skills Professional Experience

EMCOR Washington, DC

Administrative support June 17, 2020 — August 25,2020

• Operated multi-line phone systems to route internal and external efficiently and to appropriate departments and personnel

• Managed incoming and outgoing mail including sorting distributing and preparing shipments to ensure timely delivery

• Maintained office supply inventory by monitoring stock levels reordering supplies and ensuring proper organization and storage

Action Facilities Management Washington, DC

Custodian March 18, 2020 current

• Removed trash and recyclables from office areas and common spaces to maintain a clean and sanitary environment.

• Cleaned and sanitized restrooms, break rooms, and high-touch surfaces in accordance with health and safety guidelines.

• Swept, mopped, vacuumed, and dusted floors and surfaces throughout office environments.

• Restocked paper products, soap, and other cleaning supplies as needed to ensure ongoing facility readiness.

• Reported maintenance or safety issues to supervisors to help maintain a safe workplace.

• Assisted with occasional setup and breakdown of furniture or equipment for meetings and events.

Chipotle Mexican Grill Washington, DC

Service manager July 26, 2016- March 18, 2019

• Ensured a positive experience for customers entering and leaving the establishment

• Monitored budget and petty cash when ordering office supplies

• I was in charge of placing inventory orders and receiving cash orders to be secured in the in house cash safe

• Conducted performance reviews with crew members, noting performance improvements and areas where employees could improve

Education and Certifications

Culinary Arts

Serve safe certificate

Washington, DC

April 2020

Carlos Rosario International Public Charter School High School Diploma

General studies

Washington, DC

St. John’s College High School May 2018

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