Network Engineer
Resume:
Michael Ocloo
Cloud Network Engineer
*******@*****.***, ******@*****.***
Cloud Network Engineer
Summary
Results-driven Infrastructure Network Engineer with over 20 years of experience in network infrastructure, troubleshooting, and network security. Demonstrates advanced expertise in configuring Cisco, HP, and Dell routers and switches, managing VLANs, SVIs, layer 2 and layer 3 interfaces, and implementing routing protocols such as OSPF, EIGRP, and BGP. Skilled in vulnerability management, defensive cyberspace operations, and information protection within DoD Enterprise Network environments. Holds Security+, IAT II certification, CCNA, CCNP, and Secret Enterprise Security Clearance, supporting 24/7/365 mission-critical operations.
EXPERIENCE
Network Engineer Infrastructure
Computer World Services
06/2022 to Present
Configured and optimized Cisco, HP, and Dell routers and switches, supporting over 1,000 endpoints for 24/7/365 mission-critical operations
Implemented and maintained VLANs, SVIs, layer 2 and layer 3 interfaces, and routing protocols (OSPF, EIGRP, BGP) to enhance network performance and reliability
Utilized SNMPv3, SolarWinds, and Wireshark for proactive network monitoring, reducing incident response time by 30%
Enforced access control lists (ACL), AAA, and GRE over IPSec Tunnels to strengthen information protection and defensive cyberspace operations
Administered Cisco Identity Services Engine (ISE) and adhered to DISA Security Technical Implementation Guides (STIG) for vulnerability management and compliance
Led ITIL Change Management processes, resolved security violations, and managed incidents using EITSM Remedy Ticketing System
Provided mentorship to junior staff, ensuring knowledge transfer and adherence to best practices in network maintenance and AS-IS documentation
Technical Support Tier III Specialist
Time Warner Cable
06/2006 to 06/2022
Diagnosed and resolved complex network issues, including fiber optic cable cuts, improving service uptime by 25%
Integrated and maintained load balancers, wireless local area network (WLAN) devices, and network monitoring tools
Conducted vulnerability management and intrusion detection, preventing potential security violations across enterprise networks
Developed AS-IS documentation and incident system diagrams, streamlining network maintenance and recovery processes
Collaborated using Microsoft Teams, Outlook, and Microsoft Visio to coordinate ITIL Change Management and customer solutions
Implemented customer experience analytics, enhancing service delivery and client satisfaction
Technical Support Tier I Specialist
Time Warner Cable
06/2006 to 06/2016
Provided technical troubleshooting for LAN/WAN, TCP/IP, and OSI model environments, resolving 95% of first-level incidents
Installed, configured, and maintained network devices, supporting over 500 users in a high-availability environment
Investigated and escalated security violations and connectivity issues, ensuring compliance with enterprise security standards
Audited IVR messaging and call data tools, increasing operational efficiency by 15%
Supported network migrations and upgrades, contributing to improved network infrastructure and performance
Network Switching Systems Operator-Maintainer
U.S. Army National Guard
05/2002 to 05/2009
Installed, operated, and maintained network switching systems and COMSEC devices for DoD Enterprise Network
Interpreted BIT/BITE error codes, reducing downtime by 20% through rapid troubleshooting
Performed network maintenance and vehicle preventive checks, supporting defensive cyberspace operations and information protection
Ensured compliance with security protocols and contributed to mission readiness
EDUCATION
Master of Science in Information Technology, Information Systems Security Specialization
Colorado Technical University
2022 to 2022
Specialized in Information Systems Security, focusing on network security and integrity, systems installation, and disaster recovery.
Master of Science in Information Technology, Network Management Specialization
Colorado Technical University
2017 to 2017
Specialized in Network Management, focusing on network infrastructure, troubleshooting, and enterprise solutions.
Bachelor of Science in Information Technology
Colorado Technical University
2016 to 2016
Focused on information technology principles, including software/application development and equipment/device maintenance.
Associate of Applied Science in System Management
Colorado Technical University
2005 to 2005
Studied system management, including programming and regulatory compliance.
Diploma, Electronics Technology
U.S. Army
1998 to 1998
Focused on electronics technology, including network switching systems and communications security.
Skills
AWS Direct Connect
AWS CloudFormation
AWS VPC flow logs
Routing protocols (OSPF, EIGRP, BGP)
Security+, IAT II, CCNA, CCNP, Secret Clearance
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