Program Manager Quality Assurance

Robert Scott Folmar

Phone: 321-***-**** Email: ********@*****.*** Location: Orlando, FL

Professional Summary

Dedicated Program Manager with extensive experience in leading diverse teams, managing cross-functional projects, and implementing process improvements. Proven track record of delivering successful projects on time and within budget while fostering a collaborative and high-performing work environment. Passionate about driving innovation and achieving positive results through strategic planning, resource allocation, and stakeholder engagement.

Education

Bachelor of Science in Management Information Systems: 2006

University of Central Florida – Orlando, FL

Coursework in Data Analytics, Systems Analysis, Project Management, and Information Security

Certification in AI for Business Applications: 2025

Wharton School, University of Pennsylvania (Online: Coursera)

Covered topics: Machine Learning fundamentals, Business Intelligence integration, AI-driven decision-making, and automation strategies

Experience

Mass Virtual Incorporated: Quality Assurance Program Manager October 2022-April 2025

•Led cross-functional teams across project lifecycle phases, ensuring alignment with strategic objectives, budget constraints, and timeline expectations.

•Managed end-to-end program delivery by defining scope, identifying dependencies, mitigating risks, and driving continuous improvement through Agile and Waterfall methodologies.

•Oversaw resource allocation and stakeholder engagement across departments to promote transparency, accountability, and on-time delivery.

•Implemented quality assurance protocols and KPIs to assess project performance, identify areas for optimization, and drive measurable outcomes.

•Utilized data-driven insights to inform executive decision-making, improve forecasting, and align program deliverables with organizational goals.

DCIS/Sompo International: Quality Assurance Manager May 2019-August 2021

Managed multiple software products and ensured overall quality and alignment with business needs.

Collaborated with stakeholders to identify and address program requirements.

Coordinated schedules for 13 direct reports, maximizing coverage and efficiency.

Fostered a culture of teamwork and career development to strengthen the organization.

Implemented transparent processes with clear documentation and objectives.

Reported project status and performance to senior leadership.

Diversified Crop Insurance Services Senior QA Analyst June 2013 – May 2019

Established quality standards and measures for IT services within the organization.

Gathered and analyzed data to support business cases and proposed projects.

Ensured applications met business requirements and system goals through comprehensive testing.

Applied strong data analysis and problem-solving skills to address issues.

Provided mentoring and guidance to team members across business units.

Toptech Systems QA Analyst April 2012-May 2013

Tested and validated terminal automation software systems in an Agile environment.

Developed functional acceptance test plans and reviewed requirements.

Collaborated with development resources to deploy solutions within tight deadlines.

MEDai/Elsevier Quality Assurance Coordinator May 2010-April 2012

Evaluated medical forecasting data and constructed clinical condition guidelines.

Performed manual testing of web-based reporting applications using SDLC methodology.

Created project test plans, use cases, and individual test scripts.

Managed software defects and performed regression testing before implementation.

NCR Quality Assurance Analyst December 2007-May 2010

Delivered self-service software solutions following SDLC cycles.

Created test plans and executed manual testing of software applications.

Worked with offshore resources during development and testing phases.

Hewitt Associates System Configuration Analyst August 2006-December 2007

Reviewed project requirements and prepared analysis for software configuration updates.

Executed outlined software configuration and unit tests.

Troubleshot issues and validated system updates against requirements.

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