Technical Support It

Brenden S. Funderburk

202-***-**** ️ **********@*****.***

Washington, DC Public Trust Clearance 10-Point Veteran Preference

Objective

Results-driven Army veteran and IT Specialist with over 8 years of hands-on experience supporting federal agencies. Proven expertise in technical support, systems administration, and process optimization. Seeking to leverage my skills and security clearance in a GS-12 level IT or Systems Support role within a dynamic federal or contracting organization.

Professional Experience

Information Technology Specialist

Institute of Museum and Library Services (IMLS) — Washington, DC

November 2021 – April 2025

Delivered Tier 2+ technical support to over 150 end users, resolving hardware, software, and network issues.

Supported Active Directory, SCCM, Zscaler, and Ivanti for user account administration and remote troubleshooting.

Managed hardware/software lifecycle including imaging, deployment, and decommissioning.

Updated technical documentation and contributed to IT policy development aligned with NIST standards.

Provided technical training and onboarding to new staff and interns.

Desktop Support Technician Tier 2

RCI/Realistic Computing Inc. (AmeriCorps) — Washington, DC

July 2019 – November 2021

Resolved escalated helpdesk tickets and led end-user device rollouts.

Provided remote and in-person support for MS365, Zoom, Webex, VPN (Cisco AnyConnect), and RSA tools.

Conducted software updates, user migrations, and network patching.

Audio Visual / Help Desk Support

Beacon Hill Staffing (PCORI) — Washington, DC

January 2019 – June 2019

Set up and support AV systems and conferencing tools for high-level stakeholder meetings.

Performed system checks, testing, and equipment maintenance for hybrid meeting environments.

Desktop Support / Installation Tech

Apex Systems (Freddie Mac) — McLean, VA

August 2017 – December 2018

Installed and supported hardware/software in corporate environments.

Supported users via Skype for Business, MS Teams, and Zoom.

AV Support Technician (Multiple Federal Agencies)

Beacon Associates, A-TEK, Inc., Apex Systems (NASA, NIH, Freddie Mac)

2015 – 2017

Supported federal clients with AV/VTC, network refreshes, and desktop troubleshooting.

Ensured seamless execution of high-level virtual conferences and equipment rollouts.

Technical Skills

Hardware/OS: Windows (11–95), MacOS, iOS, Android

Software: MS365, Teams, ServiceNow, Webex, Zoom, SecureCRT, Resource Central

Tools: Active Directory, SCCM, Zscaler, DUO, Ivanti, Okta, Cisco AnyConnect

Tech Support: Imaging, Ticketing, Asset Management, AV/VTC, Remote Troubleshooting

Compliance: Records Management, Federal IT Policy, Network Security Basics

Education

Strayer University — Washington, DC

Associates in Information Technology (Expected Dec 2024)

United States Army

Chemical Operations Specialist (1999 – 2005)

Certifications & Training

Federal IT Service Management

Records Management Compliance

IT Security & Network Administration

Customer Support & Technical Service Training

Clearance & Preferences

Security Clearance: Public Trust

Veteran’s Preference: 10-Point

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