Customer Service Delivery Driver
Resume:
Yailiese Ramos
Rochester, NY *****
************@*****.***
Work Experience
Delivery Driver Associate - Amazon Package Delivery SS Delivery Systems-Rochester, NY
February 2025 to March 2025
• Safely operated a delivery vehicle to transport packages to residential and business locations.
• Followed designated routes and schedules to ensure timely and efficient deliveries.
• Loaded and unloaded packages, ensuring accuracy and preventing damage.
• Provided excellent customer service by handling inquiries and ensuring proper package placement.
• Used a handheld scanner to track and update delivery statuses in real time.
• Followed all company safety procedures and traffic regulations to ensure safe driving practices.
• Managed time efficiently to complete deliveries within the assigned shift.
• Conducted daily vehicle inspections and reported any maintenance needs. Access Associate
Rochester General Hospital-Rochester, NY
July 2023 to March 2024
● Interacting with patients daily in a professional and welcoming manner along with checking patients in and out of appointments
● Answering phone calls and making appointments for the patients Baker
Wegmans-Rochester, NY
February 2022 to June 2023
● Wegmans bakers bake a wide range of bakery items such as bread, rolls, pastries, cakes, cookies, and other desserts.
● Bakers operate bakery equipment such as mixers, ovens, dough sheeters, and pastry decorating tools safely and efficiently.
Guest Advocate
Target,Rochester NY
July 2021 to January 2022
● Guest advocates interact with customers throughout the checkout process along with greeting customers and answering questions about products or services. Crew Member
Mcdonalds-Rochester, NY
September 2020 to June 2021
● Crew members assemble orders accurately and efficiently, ensuring that all items are included and presented neatly.
● Crew members take customer orders, this involves operating the cash register or electronic ordering system, accurately taking customers' food and drink orders, and processing payments Education
East Ridge High School - Rochester, NY
June 2022
Skills
• Customer service
• Computer skills
• Litigation
• Verbal communication, written
communication and active
listening skills
Excellent Time Management
Excellent in prioritization,
organization and meeting
deadlines
Knowledge of computer based
programs
• Communication skills
• Medical office experience
• Guest services
• Paralegal experience
• Microsoft Office
• English
• Cash handling
• Phone etiquette
• Medical records
• HIPAA
• POS
• Typing
• Organizational skills
• Microsoft Excel
Certifications and Licenses
Food Handler Certification
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