Customer Service Representative

OBJECTIVE:

A highly self-motivated individual who value doing work that personally challenges and allows me to utilize my skills and creativity with scope for professional advancement.

PERSONAL DATA:

Date of Birth: August 13, 1973 Marital Status: Single

PROFESSIONAL EXPERIENCE:

March 2023 – May 2024 HGS Jamaica (Kingston, Jamaica)

Brand Advocate

Handles inbound calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures.

November 2020 – February 2021 Sutherland Global Service (Kingston, Jamaica)

Customer Service Representative

Communicate with customers via telephone chat and text with current Customizing products.

February 2020 – March 2020 ItelBPO Smart Solutions (Kingston, Jamaica)

Customer Service Representative

Customer Service Representative providing extraordinary customer service for one of America's leading photographic company life touch as well as providing resolutions.

October 2018-October 2019 Customer Service Representative

Conduent

Communicate with customers via telephone chat and text with current Health care for Humana Health Insurance Company.

September-December 2008 Unicomer Jamaica Limited (Courts)

Sales/Customer Service Representative

Conduct Credit Sales and Interviews

Meet and Exceed Sales Target

Tagging of Items

EDUCATION:

September2002- June 2004

School of Excellence Caribbean examination Council

Two CXC

September 1999- June 2001 Institute of Higher learning

●Caribbean Examination Council (CXC)

One CXC

KEY COMPETENCIES:

Excellent and effective communication skills

WordPerfect, Access, Microsoft Word

Microsoft Excel, Access and PowerPoint

QuickBooks Accounting Software

ADDITIONAL SKILLS:

Strong leadership abilities

Excellent critical thinking skills

Good team player

Good computer skills

SPECIAL INTERESTS:

Aerobics, Surfing the internet, Reading and doing voluntary work for my community.

REFERENCES:

Deondra Fendison: (Trainer at Itelbpo Smart Solutions)

Contact Number: (1-876-***-****

Email Address:

Regina Crossdale: (Supervisor at Sutherland Global Service)

Contact Number: (1-876-***-****

Email Address

RECTOR—Canon Abner L. Powell BA, JP

Home: 876-***-**** Cell: 876-***-****

All Saints’ Church Office: 876-***-****

Email: ************@*****.***/ **********@*****.***

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