Customer Service Representative
Resume:
Dayna L Jablonski
***************@*****.***
Buffalo, NY 14201
Summary:
CSR
Great people skills.
Welcoming to all new patrons
Accomplished at customer service.
Strong work ethic with outstanding interpersonal and organizational skills.
Skills
• Greeting
* Making sure they are made to feel welcome.
* Filing out paperwork that may be needed
* Checking demographics
* Checking clients in and out
* Answering phones
* Good work attendance
* Cashing out end of shift
* Counting money
* Processing copays
* Scanning documents and adding to charts
* First point of contact is where it starts
* Exceeds expectations of my duties
Experience
Bestself Behavioral
Orchard Park, NY
CSR-suites 500(counseling)750(med clinic)
04/09/2024-current
Delaware North Hamburg, NY
Cage Cashier
08/2016 - 08/2023
* Transaction Reconciliation
* Cash Balancing
* Regulatory Compliance
* Cash Drawer Reconciliation
* Basic Math
* Greeted customers and answered inquiries regarding services.
* Verified customer identification to ensure compliance with gaming regulations.
* Processed payouts
* Performed daily balancing activities including count-downs, verifications, and reconciliations.
* Ensured that all state gaming laws were followed at all times.
* Checked the accuracy of documents before submitting them to supervisors for approval
* Followed strict security protocols when handling large sums of money.
* Complied with safety regulations while operating cash handling equipment.
* Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
* Redeemed coins and tokens for cash at customer request.
* Cashed out employee tips and worked with slot technicians to pay out jackpots.
* Processed patron payouts, check-cashing and credit advances.
* Maintained confidentiality of customers transactions.
* Supervised cage operations
Education:
Clyde-Savannah High School
September 1981-June 1987
Major: Business Administration & Science
High School Diploma
References:
Sandra Friend
Hamburg Gaming
4 years
Tracy Abram
Office Manager
6 years
Stacey Baich
Salon Owner
10 years
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