Customer Service Representative
Resume:
Amri Thornton
Customer Service Representative with a background in the
veterinary field, experienced in client communication, scheduling, and administrative support. Currently studying Business Administration with a focus on Marketing, building skills with digital tools, branding, and supporting small marketing projects.
Fairfield, CA 94533
**************@*****.***
PROFESSIONAL EXPERIENCE
Bayside Veterinary Hospital - Customer Service
Representative
12/04/2024 - Present Vallejo, CA
● Assist customers by phone, email, and online chat, providing timely and professional support.
● Coordinate appointments, check-ins, and discharges
● Assist in administrative duties including scheduling, filing, supply management, and insurance processing.
● Manage medical records, client accounts, and
invoicing
Vip PetCare - Wellness Center Supervisor/Assistant 08/02/2021 - 11/1/24, Napa, CA
● Lead and manage a team of 5 employees
● Recruited and hire qualified candidates to fill open positions
● Administered vaccinations, medications and
treatments as prescribed by the veterinarians
● Greeted clients, answered phone inquiries, and
scheduled appointments to optimize daily workflow
Achievements
● Promoted from veterinary assistant to supervisor within one year for exceeding goals and supporting company culture
● Received 2 company awards for highest preventative medication sales in the country
Finish Line at Macy’s - Store Associate
06/28/2020 - 07/29/2022 Fairfield, CA
● Contributed to design and setup of merchandise
displays to promote current sales and attract customer attention.
● Cashiering, shoes sales, and product inventory.
● Train new team members on registers and store duties. Sutter Medical Foundation - Temporary Hospital Screener 09/14/2020 - 12/31/2020, Fairfield, CA
● First point of contact in the hospital.
● Screen all patients, visitors and medical staff by taking temperatures and asking vital questions before
directing them to medical offices.
Skills
Leadership and Team Development
Recruitment and Onboarding
Receptionist and Appointment
Scheduling
Sales and Customer Engagement
Microsoft/G Suite
Languages
English (Advanced)
Spanish (Proficient)
Certifications
CODESP ESSA Paraprofessional
Certificate
CPR and AED Certified
EDUCATION
Solano Community College -
Fairfield, CA (ONLINE)
A.S. Business
Administration/Marketing-
Expected Completion 5/2026
Cosumnes Oaks High School —
Elk Grove, CA
High School Diploma - 06/2020
Contact this candidate