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Customer Service Representative

Location:
Fairfield, CA
Posted:
July 01, 2025

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Resume:

Amri Thornton

Customer Service Representative with a background in the

veterinary field, experienced in client communication, scheduling, and administrative support. Currently studying Business Administration with a focus on Marketing, building skills with digital tools, branding, and supporting small marketing projects.

Fairfield, CA 94533

707-***-****

**************@*****.***

PROFESSIONAL EXPERIENCE

Bayside Veterinary Hospital - Customer Service

Representative

12/04/2024 - Present Vallejo, CA

● Assist customers by phone, email, and online chat, providing timely and professional support.

● Coordinate appointments, check-ins, and discharges

● Assist in administrative duties including scheduling, filing, supply management, and insurance processing.

● Manage medical records, client accounts, and

invoicing

Vip PetCare - Wellness Center Supervisor/Assistant 08/02/2021 - 11/1/24, Napa, CA

● Lead and manage a team of 5 employees

● Recruited and hire qualified candidates to fill open positions

● Administered vaccinations, medications and

treatments as prescribed by the veterinarians

● Greeted clients, answered phone inquiries, and

scheduled appointments to optimize daily workflow

Achievements

● Promoted from veterinary assistant to supervisor within one year for exceeding goals and supporting company culture

● Received 2 company awards for highest preventative medication sales in the country

Finish Line at Macy’s - Store Associate

06/28/2020 - 07/29/2022 Fairfield, CA

● Contributed to design and setup of merchandise

displays to promote current sales and attract customer attention.

● Cashiering, shoes sales, and product inventory.

● Train new team members on registers and store duties. Sutter Medical Foundation - Temporary Hospital Screener 09/14/2020 - 12/31/2020, Fairfield, CA

● First point of contact in the hospital.

● Screen all patients, visitors and medical staff by taking temperatures and asking vital questions before

directing them to medical offices.

Skills

Leadership and Team Development

Recruitment and Onboarding

Receptionist and Appointment

Scheduling

Sales and Customer Engagement

Microsoft/G Suite

Languages

English (Advanced)

Spanish (Proficient)

Certifications

CODESP ESSA Paraprofessional

Certificate

CPR and AED Certified

EDUCATION

Solano Community College -

Fairfield, CA (ONLINE)

A.S. Business

Administration/Marketing-

Expected Completion 5/2026

Cosumnes Oaks High School —

Elk Grove, CA

High School Diploma - 06/2020



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