Customer Service Client
Resume:
SHEKINA M. CULLUM
SPRINGFIELD, MA 01109
*************@*****.***
To obtain employment that will enable me to utilize my skills. WORK EXPERIENCE
Client Service Coordinator
H&R Block – Springfield, MA
January 2024-Present
Greeting and signing in clients with scheduled and non-scheduled appointments. Retrieving and scanning client’s paperwork for tax preparation. Calling clients to schedule, reschedule, cancel and/or remind the client of their appointment.
Responding to the client’s telephone calls.
Senior Tax Specialist
H&R Block – Springfield, MA
January 2018-April 2023
Specialized in high quality customer service, including preparation of individual State and Federal tax returns, sharing with the clients the unique blend of products and services offered through H&R Block.
Personal Care Assistant
Tempus Unlimited DBA Tara Godbolt
October 2017-February 2023
Assisted the client with shopping for groceries.
Cleaned the client’s home.
Cooked the client’s food.
Accompanied the client whenever she had an appointment. Personal Care Assistant
Northeast Arc DBA Rosetta Harper – Danvers, MA
November 2014-March 2017
Shopped for groceries for the client.
Cleaned the client’s home.
Cooked the client’s food.
Accompanied the client whenever she had an appointment. Client Service Coordinator
H&R Block – Springfield, MA
December 2006-April 2007
Greeted and signed in clients with scheduled and non-scheduled appointments. Retrieved client’s paperwork for tax preparation.
Called clients to schedule, reschedule, cancel and/or remind the client of their appointment.
Respond to the client’s telephone calls.
Tax Specialist 1
H&R Block – Springfield, MA
December 2007-April 2010
Specialized in high quality customer service, including preparation of individual State and Federal tax returns, sharing with the clients the unique blend of products and services offered through H&R Block.
Temporary Intake Assistant
WayFinders (formerly HAP, Inc.) – Springfield, MA
August 2006-December 2006
Performed data entry using Virtual Homes and Tracker software, including processing “RFTA” cases/PI. Received client applications and entered financial calculations.
Assisted the Intake staff at briefing sessions.
Responded to the client’s telephone calls pertaining to housing. Greeted drop-in clients; retrieved paperwork.
Sorted and compiled briefing packets.
Sorted mail, retrieved voicemail messages and returned selected client telephone calls as instructed by the Intake staff.
Performed other duties as were assigned.
Data Entry
WayFinders (formerly HAP, Inc.) – Springfield, MA
February 2006 –April 2006
Entered client information on RAFT database system for their records. Worked on appeals to determine whether the client will be approved or denied. Center Desk Clerk/Customer Service Representative
MassMutual Life Insurance – Springfield, MA
April 1994-November 2004
Filed and managed life insurance policies; filed correspondence for said files. Received and delivered life insurance policy requests on demand. Verified and updated ownership and beneficiary information pertaining to life insurance policies.
Answered ownership and beneficiary questions pertaining to life insurance policies.
Records Clerk/Receptionist
St. Paul Travelers (formerly St. Paul Insurance) – Holyoke, MA April 1987-Februrary 1994
Filed correspondence for business and medical insurance policies. Maintained files per the company’s alphanumeric system. Answered incoming calls on a multi-lined telephone. Factory Worker
Sunshine Art Studios – East Longmeadow, MA
June 1984-February 1987
Worked in an assembly line.
Printed holiday cards and envelopes on printing presses. Order picked items for distribution.
EDUCATION
Associates Degree/Liberal Art Studies
Springfield Technical Community College – Springfield, MA September 2010-May2014
Certificate of Accomplishment/Office Studies
Massachusetts Career Development Institute – Springfield, MA June 2005-January 2006
Diploma/Business Course
High School of Commerce – Springfield, MA
September 1979-June1982
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