Customer Service Technical Support

Charity McFadden

*******.********@*****.*** ■ 713-***-****

Objective

Seeking a full time employment with a company that will give me an opportunity to demonstrate that I am a hard working individual, therefore becoming an asset to the company.

Summary of Qualifications

Over 10 years of Excellent Customer Service

Work well independently and as a team member

Fast learner and eager to learn new skills

Reliable, dependable, and dedicated

Work Experience

IBEX Global San Antonio, Texas Tier 1 Technical Support 05/2017 - Present

Currently a Tier 1 Mac+ adviser.

Provide technical support for Apple products.

Trouble shoot many devices included but not limited to Macs, IPhone and IPad.

Provide support with resetting Apple id passwords and restoring devices to factory settings.

Verify customers account in order to provide accurate and efficient information.

Trained in Mac Os and Ios.

Train new advisers in these areas of expertise.

Marriott Autograph Collection - Houston, Texas Housekeeper 08/2016 - 12/2016

Provided Excellent Customer Service to our guest.

Made sure that the rooms were cleaned in a timely manner before the arrival and during the stay as well.

Attended to any issues or concerns in a timely manner to resolve these issues.

Hyatt Regency Houston Galleria - Houston, Texas Housekeeper 12/2015 - June 2016

Answered customer’s questions and address concerns.

Cleaned the customer’s room in a timely manner

Would move at a fast pace while being accurate.

Worked hard in a team setting to set up the hotel for the grand opening.

Unloaded trucks, checked for inventory and also placed the deliveries on the correct floors.

Trained many new hires

Skills

Type 40-45 WPM

Used Customer service, tour guides, and inventory

Data Entry, Word, Internet, Personal Computers

Education

Judson High School - San Antonio, Texas Diploma/GED

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