Data Management Technical Support

Marshall Hinson

** ******* **** **. *******, SC *9687

864-***-**** **********@*****.*** LinkedIn

Summary

Detail-oriented technical professional with 15+ years of combined experience in system development, network administration, and security operations within demanding environments. Proven ability to develop, implement, and manage critical systems, significantly enhancing efficiency. Skilled in data management, user support, process automation, troubleshooting, and collaboration. Adept at translating requirements into functional applications. Experience

Greenville County School District (2015 – Present) Central Station Technician

Dispatch Lead

Led the full lifecycle of a key internal system, including development, implementation, and enhancement, successfully replacing manual processes to improve security dispatch efficiency. Responsibilities included function development, workflow automation, data management, user support, and documentation. Managed a system migration to improve performance. Collaborated with stakeholders and vendors on requirements, support, and technology implementation. Handled security system monitoring and incident response.

United States Marine Corps (2009 – 2014)

Network Administrator

Helpdesk Lead

Provided network administration and technical support in demanding environments. Managed technical issues via support systems and oversaw network infrastructure maintenance, ensuring high availability. Duties included server maintenance, data integrity, network management, incident response, documentation, and physical infrastructure tasks. Education

IT Training Program United States Marine Corps (Approx. 1 Year during service 2009-2014) Focused on network administration, troubleshooting, and support. High School Diploma Blue Ridge High School (2005-2009) Skills

Technical & System Skills: System development (ELOG, Glide, GAS), process automation, technical support & troubleshooting, network/infrastructure administration (monitoring, server maintenance, security concepts, cabling), data management (validation, reporting, access control), and security system operations (alarm response, dispatch, specific systems like SIMS III, Honeywell CLSS).

Collaboration & Leadership: Communication, teamwork, problem-solving, attention to detail, stakeholder management, requirements gathering, and leadership/supervision. Certifications

Glide Certified Expert

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