Real Estate Customer Service

BRENDA BERRYHILL

Ocoee, FL ***** 575-***-**** ******.*******@*****.***

PROFESSIONAL SUMMARY

NMLS Licensed Mortgage Loan Originator. Accomplished Broker adept at growing business through deep knowledge of Real Estate and strong relationship-building abilities. Leveraging over 25 years of experience to generate profits and dividends. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy . SKILLS

Real estate knowledge Compliance requirements

Workplace training Business relationship building

Compliance adherence Documentation expertise

Risk Mitigation Credit score understanding

Documentation abilities

WORK HISTORY

Mortgage Loan Originator, 07/2024 – Present

• Develop relationships with prospective borrowers

• Process loan applications for delivery to Wholesale Mortgage Lenders

• Develop relationships with members of the Real Estate Community

• Provide exceptional customer service, addressing any concerns or questions from clients promptly and professionally.

Qualifying Broker/Office Manager, 03/2015 - 05/2024 Blue Skies Real Estate – Ruidoso, NM 88345

Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.

Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.

Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support. Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty. Administrative Assistant to the President, 09/2006 - 03/2015 City Bank – Ruidoso, NM 88345

Developed positive relationships with internal staff and external partners through effective communication and collaboration.

Ensured timely completion of tasks by managing priorities effectively while maintaining flexibility to accommodate last-minute changes or requests from the President. Coordinated events that increased employee engagement such as team-building activities and holiday parties.

Improved document organization allowing easy access to crucial files when needed. Supported the President in decision-making by conducting thorough research and presenting comprehensive reports.

Contributed to a positive work environment by serving as a reliable resource for colleagues seeking assistance or information related to the President''s office. Anticipated potential issues within schedule or workload proactively making adjustments as necessary for optimal results.

Provided exceptional customer service to clients, addressing inquiries promptly and professionally. Demonstrated professionalism in all aspects of the role, maintaining a consistently positive attitude and fostering productive working relationships with colleagues and partners. Maintained confidentiality by handling sensitive documents and communications with discretion and care. Organized high-level meetings with precision and professionalism, coordinating logistics for attendees both in-person and remotely.

Collaborated on special projects as needed, offering valuable input based on extensive knowledge of company policies and procedures.

Handled confidential and sensitive information with discretion and tact. Used advanced software to prepare documents, reports, and presentations. Closing Officer, 05/2004 - 09/2006

Lincoln County Abstract And Title Company – Ruidoso, NM 88345 Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.

Coordinated with sellers, buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates.

Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.

Reviewed funding packages by calculating fees and arranging for disbursement of loan funds. Prepared deeds and leases, closing statements and purchase agreements. Liaised between closing companies and borrowers to close home loans. Produced closing instructions and coordinated with title company to monitor closing and funding. Assisted in resolving any post-closing issues swiftly to maintain client satisfaction levels. Managed multiple closings simultaneously while maintaining accuracy and efficiency under tight deadlines.

Mortgage Loan Originator, 02/2000 - 05/2004

First National Bank Of Ruidoso – Ruidoso, NM 88345 Worked with underwriters to fix application problems and resolve issues. Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.

Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.

Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.

Banking Bookkeeper, 05/1995 - 06/1999

Muleshoe State Bank – Muleshoe, TX

Maintained and processed invoices, deposits, and money logs. Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations. Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position. Reconciled and corrected issues with financial records. Posted daily receipts and payments in accordance with corporate protocols. EDUCATION

Bachelor of Arts: Music And Business, 05/2000

Eastern New Mexico University - Portales, NM

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