It Support Digital Marketing

Niyati Gajjar

****************@*****.*** ********@******.*** https://www.linkedin.com/in/niyati-gajjar-/

PROFESSIONAL SUMMARY

Graduate student in Engineering Management with hands-on IT support experience in academic and professional environments. Proficient in troubleshooting hardware, software, and network issues across Windows, macOS, and Linux platforms. Skilled in Microsoft Office, Jira, and basic Python scripting. Strong understanding of data privacy and security standards. Clear communicator with both technical and non-technical users.

EDUCATION

Temple University, Philadelphia, PA Master of Science in Engineering Management Aug 2024 - May 2026

Government Engineering College BE Electronics & Communication Aug 2018 - July 2022 TECHNICAL SKILLS

●Operating Systems: Windows, macOS, Linux (basic troubleshooting and maintenance)

●Software: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access)

●Technical Support: Hardware/software installation, troubleshooting, ticket tracking

●Programming: Python (basic), SQL (basic)

●Tools: Jira, Trello, Confluence

●Security: Basic knowledge of data privacy and security protocols

●Communication: Technical documentation and user support

PROFESSIONAL EXPERIENCE

Temple University – Tech Support Student Worker – Philadelphia, PA May 2025 – Present

Respond to hardware, software, and connectivity issues for students and faculty

Track and resolve service tickets, escalating as needed

Document solutions to improve troubleshooting efficiency

Follow university security policies and privacy practices

Assist users with various operating systems and applications

Software Developer & Embedded System Developer QuantumBot India September 2022 – July 2024

Automated internal processes using Python scripts

Collaborated with teams to align software functionality with business needs

Developed internal documentation to support software adoption

Social Media Marketing Intern TeqDiligent India January 2022 – March 2022

Analyzed market data for content strategy

Created reports and presentation materials for internal use

CERTIFICATIONS

Temple University HIPPA privacy & Security Skills: Information Privacy, Digital data security

Marketing Strategy: Competitive Intelligence Skills: Competitive Intelligence, Marketing Strategy

Ultimate Guide to B2B Digital Marketing Skills: B2B Marketing, Digital Marketing, Marketing Strategy

PROJECT HIGHLIGHTS

●Developed dashboards in Excel and Tableau for project tracking

●Automated recruitment workflows using Python

●Streamlined internal documentation for easier onboarding and use

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