Customer Service Representative
Resume:
Casey Miller
Customer Service Professional (CSR, EMS, Recreational, etc.)
Peoria, AZ 85345
******************@***********.***
I have over 25+ years of diverse, multi-serviceable customer service experience. My customer service experience includes, but is not limited to being a Fire Fighter, inbound/outbound call centers which includes customer service, sales and technical support. I have worked customer service face to face, over the phone, publicly, organizationally and for emergency services too. Authorized to work in the US for any employer
Willing to relocate to: Peoria, AZ - Glendale, AZ - Phoenix, AZ Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Peckham industries - Phoenix, AZ
January 2024 to February 2024
It is Peckham's missionto empower our people to provide value that serves, members' purpose, customers' growth and communities' interests
Customer Service Representative
Maximus - Phoenix, AZ
September 2023 to December 2023
Customer Service Representatives (CSRs) at Maximus make an impact every day by delivering healthcare information to millions of Americans who need to maneuver through complicated healthcare plans. CSRs give this vital information to callers by phone, webchat, or written correspondence. Facility Agent
Trulieve - Phoenix, AZ
July 2023 to October 2023
The Facility Agent is responsible for guiding a customer on their journey into cannabis by educating them on the benefits and potential side effects. In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service. The primary function of a Dispensary Associate is to facilitate a customer’s purchase per State regulations, while providing an exceptional customer experience. Facility Agent
Arizona Organix - Glendale, AZ
May 2022 to July 2022
The responsibilities of the Facility Agent includes greeting customers, answering customers' questions regarding the different strains of cannabis, their medicinal uses, and methods of consumption, and keeping the manager informed of any complaints or operational issues. Account Coordinator
HCM Staffing (Avesis) - Phoenix, AZ
October 2019 to January 2020
As an Account Coordinator for Avesis Insurance, I provided customer service through troubleshooting, answering questions, providing web access to the appropriate individuals and provide any other applicable assistance to the client.
Patient Services Representative
Tri-West Healthcare Alliance - Phoenix, AZ
December 2018 to August 2019
Initiate calls to Veterans to educate them on their health care options and choices. Reach out to health care professionals in the community to coordinate medical appointments and follow- up care needs for Veterans.
Provide customer service to Veterans and health care professionals through the course of their health care journey.
Follow processes of the Department of Veterans Affairs (VA) program and perform all tasks in a courteous and professional manner.
Protect the health care privacy of patients by strictly following HIPAA regulations. Research systems to find missing information; coordinate with other TriWest departments to resolve issues.
Work in a variety of technologies to perform required tasks. Manage prioritized tasks in a time-sensitive environment. Perform other tasks as assigned by leadership
Eligibility Worker II
State of Arizona - Phoenix, AZ
March 2018 to June 2018
4/18-Present: Eligibility Worker III, State of Arizona/Department of Economic Security (DIME Division) As a State of Arizona Eligibility Worker I am responsible for providing quality customer service to the public while interviewing and gathering pertinent information to complete the benefit determination process for Nutrition Assistance (NA – formerly known as Food Stamps), Arizona Health Care Cost Containment System (AHCCCS) Medical Assistance (MA) and Temporary Assistance for Needy Families (TANF) or Cash Assistance (CA) .
Sr. Customer Service Associate
Terminix - Glendale, AZ
April 2017 to August 2017
As a Sr. CSR for the Terminix national call center, I primarily provided inbound customer service for existing and potential customers in a high volume call center. Customer Service Associate
Safeway/Albertsons - Incorporated
August 2015 to November 2016
As an employee of the Safeway/Albertsons Corporation, I worked in a call center environment, primarily as an inbound customer service agent who also provided outbound customer service when necessary. Customer Service Representative
State of Arizona - Phoenix, AZ
August 2012 to March 2013
As a CSR, I provided records and other court documents to the authorized acquiring authority. I also scanned record information into the computer system. Recreation Leader
City of Glendale (AZ) - Glendale, AZ
February 2003 to July 2012
My responsibilities were to organize and supervise all activities to ensure safety and fun for the children while encouraging parental involvement. The maintenance and preparation of the field equipment and the playing field played a major role in the safety of all participants. My responsibilities in the AM/PM After- School Program were to assist in the overall operation of a licensed child care site and to supervise the support staff. My duties as a front-line staff person included weekly fee transactions, daily paperwork, and DES reports. It was also my responsibility to perform the duties of the Site Programmer while they were absent. My aptitude to work with school administrators and to develop a positive rapport with participants and their families was beneficial to the success of this position. Additionally, I was able to enforce site rules by using the Progressive Discipline Steps, adhere to City policies and procedures to maintain a safe site for all participants and represent the City of Glendale in appearance, professionalism and integrity. Operations Specialist/Client Services Representative LifeLock Identity Theft Protection - Tempe, AZ
October 2007 to July 2008
Life Lock is an Identity Theft Protection Company and a Client Services Representative, I served as an inbound customer service representative. It was my duty to answer inbound calls from directly from clients and prospective clients and assist them with, but not limited to enrolling in the service, questions about the service and any other possible customer service I could provide for the caller. After receiving a promotion to Operations Specialist, it was my duty to take the personal information given by the client to the CSR and call one of the three major credit bureaus (Experian/Trans Union/Equifax) and place Fraud Alerts on client credit reports as the 1st and main line of defense to protect the clients identity. Driver
Temporary Employee
Numerous Companies - Phoenix, AZ
April 2006 to April 2006
HMM Staffing, Apple One Staffing/Kelly Services/Randstad/Robert Half Int.l/Adecco/Axis Employment/etc. Teletech/Revana, Man Power, Alternative Staffing, Apple One Staffing, Kelly Services, Randstad, Robert Half Int.l, Adecco, Axis Employment, etc.
As an agent with temporary services and employment agencies, I provided various types of customer service, clerical, data entry, call center, warehouse and general labor positions. Examples of such positions include, but are not limited to, inbound/outbound call centers, switchboard operator, filing, retail sales, stocking, packing, and maintenance/clean-up crew. Mover
Starving Students Moving Company - Phoenix, AZ
August 2005 to April 2006
2 Men and A Truck
As a Driver/Helper my primary duties were to drive the vehicle in a safe manner, to and from customer requested locations. As a driver and a helper, my duties were to physical move customer belongings in a safe and efficient manner to and from requested locations. Those duties also included, but were not limited to, assembling and disassembling customer belongings. Recreational Leader
City of Glendale Parks and Recreation Department - Glendale, AZ February 2003 to July 2005
Sunrise Preschools
My responsibilities were to organize and supervise all activities to ensure safety and fun for the children while encouraging parental involvement. The maintenance and preparation of the field equipment and the playing field played a major role in the safety of all participants. My responsibilities in the AM/PM After- School Program were to assist in the overall operation of a licensed child care site and to supervise the support staff. My duties as a front-line staff person included weekly fee transactions, daily paperwork, and DES reports. It was also my responsibility to perform the duties of the Site Programmer while they were absent. My aptitude to work with school administrators and to develop a positive rapport with participants and their families was beneficial to the success of this position. Additionally, I was able to enforce site rules by using the Progressive Discipline Steps, adhere to City policies and procedures to maintain a safe site for all participants and represent the City of Glendale in appearance, professionalism and integrity. Education
Associates of Applied Science in Fire Science Technology Glendale Community College - Glendale, AZ
August 2001 to December 2004
AAS in Fire Science Technology
Yavapai College - Prescott, AZ
August 1998 to December 1999
High School Diploma
Parker High School - Parker, AZ
August 1994 to May 1998
Skills
• Microsoft Programs (10+ years)
• Customer Service
• Call Center
• Customer Care
• Customer Support
• CSR
• Driving Experience
• Microsoft Word
• Excel
• Social Work
• Typing
• Computer Literacy
• Microsoft Powerpoint
• Microsoft Outlook
• Serving Experience
• Benefits Administration
• Moving Experience
• Multi-line Phone Systems
• Human Resources
• Outbound Sales
• Telemarketing
• Cold Calling
• Technical Support
• Payroll
• Human Resources Management
• Event Planning
• Employee Orientation
• Recruiting
• Office Management
• HIPAA
• SAP
• Research
• Interviewing
• Conflict Management
• Quality Assurance
• Microsoft Office
• Behavioral health
• Intake
• Sports coaching
• HTML5
• Salesforce
• Operating systems
• SharePoint
• Inventory control
• Financial services
• Zendesk
• Analysis skills
• Microsoft Excel
• Fair Housing regulations
• Negotiation
• Help Desk
• Management
• User Interface (UI)
• CRM Software
• Communication skills
• Customer service
• Typing
• Social work
• Technical support
• Conflict management
• Workday
• Sales
• Windows
• Salesforce
• Zendesk
• Upselling
• Databases
• Analysis skills
• Payroll
• Live chat
• Retail sales
• Account management
• Manufacturing
• Customer support
• Hootsuite
• Social media management
• Pricing
• Leadership
• Banking
• Hotel experience
• B2B
• Computer skills
• Communication skills
• Writing skills
• Clerical experience
• Hospitality
• Human resources
• Medical terminology
• Accounting
• Continuous improvement
• Telecommunication
• Fraud prevention and detection
• Property management
• Supervising experience
• Sage
• Grocery store
Certifications and Licenses
driver's license
First Aid Certification
CPR Certification
AED Certification
SIDS Certification
Assessments
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Verbal communication — Proficient
April 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Food service: Customer situations — Proficient
April 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
HR: Compensation & benefits — Proficient
January 2023
Knowledge of compensation and benefits programs
Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Management & leadership skills: Planning & execution — Proficient April 2024
Planning and managing resources to accomplish organizational goals Full results: Proficient
Customer focus & orientation — Proficient
April 2023
Responding to customer situations with sensitivity Full results: Proficient
Basic computer skills — Proficient
January 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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