Client Services Administrative Support

NEIL GLASSER

Syracuse, NY ***********@*****.*** 646-***-****

PROFESSIONAL SUMMARY

Certified Paralegal with a background in collections, client services, and administrative operations. Known for attention to detail, strong communication skills, and an empathetic approach. Seeking to support a dynamic legal team. CORE SKILLS

Legal Documentation, Client Relations, Negotiation, Legal Research, Civil Litigation Support, Payment Plans, Administrative Support, Active Listening, Court Document Preparation. EDUCATION

SUNY Herkimer Community College – Paralegal Studies (Completed May 2025) Brooklyn College – B.S. Political Science (June 2010) PROFESSIONAL EXPERIENCE

Collections Representative, Welcome Home Management – Syracuse, NY (2022 – Present)

● Resolved overdue rent payments for 40–50 tenants monthly.

● Managed communications with 250+ tenants, negotiating payment plans.

● Handled major accounts, ensured timely deposits, and coordinated maintenance schedules.

● Reviewed court documents for legal compliance.

Assistant Manager, Effy Sewers – Brooklyn, NY (2020 – 2022)

● Negotiated past-due accounts and drafted payment agreements.

● Instituted effective scheduling systems for daily operations. ADDITIONAL EXPERIENCE

● Managed business operations in a partnership.

● Worked overseas on defense contracts involving logistics. CERTIFICATION

Paralegal Certification (Completed – SUNY Herkimer, May 2025- Dean's List)

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