Unarmed Security Part-Time
Resume:
Mary (LIZ) Elizabeth Rodriguez
**************@*****.***
San Antonio, Texas 78228
United States
Work Experience
Unarmed Security, Allied, TNT, 5Staqr, Cerberus Security Companies
San Antonio Tx
August 2022-Current
Work for Allied, TNT, 5Staqr, Cerberus – Unarmed Security for various events though out the
States as part-time/Flexible schedule.
Member Solutions Advisor, Credit Human Federal Credit Union
San Antonio Tx
July 2022 - Current
Collector for Manufactured Lending - Central Region Work the Front End of the MSA role, and sometimes the Back End regarding legal Referrals and Loss & Mitigation Assist with efficiency, work close with manager regarding ideas to better collect and document.
Home Preservation Specialist, Wells Fargo Home Mortgage
San Antonio, Texas
June 2020 - April 2021
Assist homeowners who were in possible foreclosure, and the situation was more critical than original payment plan offered by Account Resolutions Specialist had offered and design a payment plan for homeowners to follow for 6 to 12 months and modify if necessary.
Account Resolutions Specialist, Wells Fargo Home Mortgage
San Antonio, Texas
January 2018 - November 2018
Communicate with homeowners with delinquent accounts, as well as in foreclosure. Assisted homeowners in determining what type of program they qualified for in their situation.
Collections Specialist, Conn's Call Center
San Antonio, Texas
April 2013 - October 2017
Collections Started collections at Conn's on 04/02/2013 and have collected on the 15-30 bucket and collecting currently 151+ bucket. * Have been successful in my collections at Conn's taking incoming calls and collecting above the 20 percentiles thru the months I have been there.
Enrollment Specialist, Coventry Health Systems
San Antonio, Texas
October 2012 - February 2013
Temporary assignment to handle calls for Medicare Open Enrollment, took incoming calls daily, back-to-back and helped members fill out applications and quote them benefits of their selected plan and prescription costs on their years plan. * Assignment was from Oct 2012 - Feb 2013
Account Specialist II, Medtronic
San Antonio, Texas
January 2012 - September 2012
* Use multiple programs to conclude collections from payers for Diabetic Supplies. * Use GE for viewing the accounts of hundreds of payers. Our current AR is 45 million from 600 million of AR in Jan 2012. * The team is given the number of players in which we work on daily. I call for claim status on low and high dollar denied claims and what is necessary to get the claim paid. * Fax document request to the Dr’s office for LMN's and Medical Records and follow-up with the payers to overturn the claims for payment. * If necessary, we have different scenarios in the system to work on collections, such as charge correction to get the correct insurance fsc to load the correct contract for expected reimbursement. * Follow-up on large pay issues by forwarding to supervisor. MARY RODRIGUEZ
Collector, Validator, and Team Lead Assembly Department, Christus Santa Rosa Health Systems
San Antonio, Texas
January 2010 - January 2012
Originally was hired to collect Medicare Advantage Plans, worked with many and all Medicare Replacement I plans. After a few months was created, the Assembly department in which all collectors forward a checklist of necessary information to be gathered such as medical records, eob's, ub's and any all type of appeal letters to go out for payment. I was the Team Lead for this department for 8 months and took back my collections position an upgrade, so currently working as collector and validator for Managed Medicaid and Medicare Replacements.
Education
Thomas Jefferson High School
High School Diploma, Accounting, Minor in General Business
Sep 1975 - Dec 1979
Skills
Collections
Advanced
Credit
Intermediate
Contracts
Expert
Incoming calls
Expert
Claims
Advanced
Customer service
Expert
Receptionist
Advanced
Retail sales
Advanced
Medical records
Intermediate
Answer inbound calls
Expert
Customer service representative
Expert
Dental
Advanced
Dental benefits
Expert
Quoting
Advanced
Audit
Intermediate
Medical insurance
Advanced
Payments
Advanced
Medicare
Intermediate
Assembly
Advanced
Medicaid
Intermediate
Team lead
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