IT Director

Lester Andrews

Conyers, GA *****

************@*****.***

Professional Summary

Experienced in leading IT departments and managing enterprise-wide technology projects. Skilled in utilizing project management and strategic planning to streamline processes and enhance system performance. Strong knowledge of cybersecurity practices and infrastructure development to effectively support organizational goals.

Skills

Network infrastructure management

Business continuity strategies

Data backup management

Management of Windows Server environments

Active directory administration

Proficient in Microsoft Office 365

Vendor performance oversight

Cloud infrastructure management

Proficient in managing Online Exchange

Strategic business continuity solutions

Sales system administration

Legal Server Case Management

Risk assessment and mitigation

Employee development coordination

Inventory control

Customer service oversight

Resource allocation management

Proficient in contract negotiation

Technology risk management assessment

Blackbaud customer assistance

VOIP technology management

Work History

02/2020 to Current

Director of Information Technology

Georgia Legal Services Program (GLSP)

- Establish, plan, and administer the overall policies and goals for the information technology department.

- Analyze the needs of different departments and Regional Offices and determine ways to meet business objectives by modifying existing or developing latest information processing systems.

- Manage the research and selection of IT equipment, applications, and supplies.

- Assist in developing budgets/policies/procedures to support the functional infrastructure.

- Manage the budget requirements and expenditures for IT services.

- Oversee IT departmental processes to ensure effective and efficient support of GLSP's operations.

- Oversee the management of GLSP's technology resources and services.

- Oversee the management and resolution of IT customer service issues.

- Oversee performance of all independent contractors and consultants engaged to provide IT services.

- Develop and maintain GLSP's Business Continuity Plan, specifically pertaining to the confidentiality, integrity, and availability of GLSP information assets.

- Collaborate with staff teams to determine technology needs based on processes and goals. Support all areas of the business in developing, implementing, and managing software needs.

- Supervise Database Administrator and provide professional development and training opportunities for career growth.

11/2016 to 02/2020

IT Director

Fox Theatre Atlanta – Atlanta, GA

Manage 24/7 with hands on delivery of all internal end user support, and develop training resources

Lead IT strategic and operational planning to achieve business goals, and management of current and future IT systems across the organization

Identify opportunities for investment of financial resources in IT systems, including staffing sourcing, purchasing, and organizational design

Plan, manage the IT annual budget and technological upgrades

Promote and oversee strategic relationships between the various departments

Overseeing all IT projects and company's growth and objectives

Manage implementation of cloud and on-premises infrastructure

(Non-Profit)

07/2013 to 10/2016

IT Systems Administrator

Annandale Village – Suwanee, GA

Strategic planning and implementation of business applications for the organization

Develop and manage annual budget and leads technology innovation

Negotiate and maintain relationships with end users, and professional services vendors, ensuring alignment with business needs, IT purchasing, and vendor contract provisions

Lead and direct procurement of hardware and licensing of software

Developed technology standards operating policies and procedures according to organization's goals

Manage all aspect of the IT network infrastructure including long- and short-term projects

(Non-Profit)

05/2006 to 08/2011

IT Supervisor

Marshall's TJMAXX – Decatur, GA

Support retail applications and IT tickets over the phone and on-site for end users

Reduced paper cost by 18,000/month and converted to electronic reports

Contract negotiations and technology purchase of software and hardware assets

Manage the Sarbanes-Oxley (SOX) auditing requirements for compliance and SLAs

Coaching and mentoring 20 Data Center staff members, including conducting performance reviews

06/2000 to 04/2006

Network Operation Consultant

Agility Recovery Solutions – Forest Park, GA

Researching industry trends and emerging new technologies to add to Agility's product offerings

Develop training strategies for employees on cybersecurity and email phishing threats

Developed testing business continuity and disaster recovery plan best practices

Directed new project rollouts and implemented training to ensure end-user at multi sites

Translated business goals, feature concepts and customer needs into prioritized product requirements

06/1995 to 05/2000

IT Administrator

St Joseph Hospital – Atlanta, GA

Provided specialized support for the executive and senior level management

Onsite and remote site support

Evaluation and selection of company-wide systems and software/hardware

Hands-on technical and management leadership to IT staff and end users

Identify technology product, and service solutions for the hospital

Developed IT policies and procedures to current business needs and systems security

Education

Bachelor of Science: Electrical Engineering

DeVry Institute of Technology

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