Customer Service Representative

Jaihlay Hernandez

Pomona, CA. • 909-***-**** • *******************@*****.***

Experienced cashier/customer service worker in the fast-food industry, seeking new opportunities. Skilled in handling high-volume transactions, providing excellent customer service, and resolving inquiries efficiently. Adept with cash registers, payment processing, and menu recommendations. Committed to creating positive customer experiences and open to exploring other customer service roles. Experience

Yoshinoya America, Inc. Pomona, CA 12/2022 – Present Cashier/Customer Service Representative

• Greeting customers with a friendly demeanor.

• Taking orders accurately and efficiently, whether in-person, over the phone, or via drive-thru.

• Providing information about menu items, promotions, and special offers.

• Resolving customer complaints or concerns promptly and courteously.

• Operating cash registers and handling payments accurately.

• Issuing receipts, refunds, and providing change to customers.

• Balancing cash drawers at the beginning and end of shifts.

• Communicating orders to kitchen staff and ensuring orders are prepared correctly and timely.

• Packaging orders neatly and ensuring they meet quality standards.

• Keeping the cashier station and dining area clean and organized.

• Restocking utensils, napkins, and condiments as needed.

• Always following food safety and hygiene standards.

• Working collaboratively with kitchen staff, managers, and other team members.

• Supporting other areas of the restaurant as needed, such as cleaning or covering other shifts.

• Following company policies, including those related to customer service, food safety, and operational procedures.

• Participating in training sessions to improve skills and knowledge. Skills

• Customer Service Skills: Hospitality

• Cash Handling and Numeracy: Accuracy

• Management: Efficiency

• Teamwork and Collaboration:

Cooperation

• Adaptability and Stress Management:

Resilience

• Multitasking Abilities: Versatility

• Food Safety and Hygiene Knowledge:

Compliance

• Attention to Detail: Precision

• Problem-Solving Skills: Resourcefulness

• POS System Operation: Proficiency

• Time Management: Efficiency

• Bilingual: Speak and write fluent Spanish

• Computer Skills: Word Processing,

Spreadsheets, Presentation Software,

Internet Navigation, Email and

Communication Tools, Basic

Troubleshooting, File Management,

Security Awareness

Jaihlay Hernandez

Pomona, CA. • 909-***-**** • *******************@*****.*** Education

Garey High School Pomona, CA May 2024

• High School Diploma

• Member of Cafecito con Libros

• ASB Member

• Cheer Squad

Activities

• Reading

• Singing

• Painting

• Volunteer in community events

• Art

Contact this candidate