Customer Service Support

WILLIAMS TOLULOPE

Lagos, Nigeria +*** 912-***-**** *****************@*****.***

LinkedIn: linkedin.com/in/tolulope-williams-874054336 Professional Summary

Motivated and detail-oriented graduate with a degree in Guidance and Counselling, with proven experience in administrative tasks, customer service, and documentation. Effective communicator with strong interpersonal skills, a commitment to professionalism, and the ability to handle sensitive information while delivering outstanding service. Education

Bachelor of Education in Guidance and Counselling

Lagos State University, Lagos, Nigeria — Graduated: February 2024 Professional Experience

Guidance and Counselling Intern Yaba Psychiatric Home, Lagos January 2023

• Facilitated client sessions and assisted with administrative documentation.

• Maintained confidential records and ensured smooth support service delivery.

• Collaborated with health teams for improved scheduling and coordination. Customer Support & Sales Assistant Manna House Supermarket, Agbara 2018

• Delivered top-tier customer service and managed inventory and transactions.

• Helped maintain daily cash reporting and improved shopping experience. Teaching & Admin Intern Ajangbadi Senior High School, Lagos 2023 – 2024

• Supported teachers in classroom preparation and academic planning.

• Managed and organized student records and academic reports. Classroom Teacher Vital Pillar School, Lagos 2014 – 2018

• Created lesson plans and guided student learning and development.

• Led extracurricular programs promoting leadership and teamwork. Core Competencies

• Office Administration & Record-Keeping

• Customer Service & Client Relations

• Communication & Multitasking

• Conflict Resolution & Confidentiality

• Schedule & Time Management

• Data Entry & Report Writing

Technical & Soft Skills

• Microsoft Word & Excel

• Canva (for presentations/design)

• Typing (Good speed and accuracy)

• Empathy & Active Listening

• Team Collaboration

• Attention to Detail

• Professionalism & Adaptability

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