Product Manager Senior

AYODELE FAKAN

Senior Product Manager

240-***-**** ********@*****.*** LinkedIn

SUMMARY

I am a results-driven Senior Product Manager with 7+ years of experience leading end-to-end delivery of financial and digital products across SaaS, B2B and B2C landscapes. Proven ability to drive strategy, execute roadmaps, align cross-functional teams, and deliver measurable business outcomes. Strong foundation in financial systems, agile product development, and technical collaboration with engineering teams. Delivered products that supported over $500million in revenue and unlocked major efficiency gains across financial services platforms. SKILLS

Agile Product Development Cross-Functional Collaboration Jira Roadmap Development User Story Development Figma

Feature Prioritization Stakeholder Management Miro Release Planning & Coordination Product Research Confluence Financial Systems and Services Data-driven Decision-making Sharepoint Product Lifecycle Management Backlog Management SQL EXPERIENCE

SENIOR PRODUCT MANAGER Universal Health Solution Jan 2023- Present SaaS and Enterprise Platforms

Defined and executed product vision that aligned with client’s SaaS strategy, resulting in a 30% increase in product adoption across key customer segments within 12 months.

Led end-to-end product lifecycle for customer- facing features, delivering 3 major releases on schedule and achieving a 25% uplift in NPS through enhanced user experience.

Spearheaded key product features development with cross-functional teams by utilizing agile frameworks leading to a 20% increase in user adoption and 15% improvement in customer satisfaction.

Defined quarterly OKRs and aligned team activities with enterprise priorities, driving a 20% uplift in NPS and increased cross-team accountability.

Wrote detailed product specs, user stories, and acceptance criteria that guided development.

Partnered with engineering and design to deliver high-quality, user-centered features on time.

Managed delivery risk by proactively adjusting backlogs, aligning sprints with stakeholder expectation.

Prioritized backlog items based on impact, effort, and alignment with strategic objectives. SENIOR PRODUCT MANAGER Crestmonds Limited Jan 2022- Dec 2022 Internal SaaS Digitization and Strategic Workflow Automation

Built and launched an internal SaaS application that digitized previously manual and fragmented workflows, enabling real-time collaboration, centralized version control, and improved data integrity. Achieved a 70% reduction in processing time, a 40% drop in manual errors, and significantly increased operational efficiency across internal teams.

Optimized product features based on user feedback, boosting user retention by 30%.

Led the end-to-end product lifecycle, from ideation and design to development, testing and launch.

Built and maintained a scalable product roadmap across themes, epics and sprints using Jira and Confluence, ensuring transparency across business units.

Leveraged customer insights, feedback and risk data to define product features and roadmap in partnership with other SMEs.

Led the backlog management, user story creation, and acceptance criteria definition to communicate clear product objectives and requirements.

Streamlined the user acceptance testing process, decreasing defect rates by 15%.

Defined and drove the product roadmap in alignment with company goals and customer needs. PRODUCT MANAGER Guaranty Trust Bank Limited Jul 2019- Oct 2021 SME Lending and Financial Platform Modernization

Digitized the manual SME loan application process, launching a fully automated origination platform that allowed eligible small and medium enterprises to apply, receive approvals, and sign agreements online. Implemented real-time eligibility logic using cash flow, creditworthiness and KYC data. Resulted in a $200 million increase in loan volume within 12 months and a 65% reduction in average processing time.

Developed and prioritized the product roadmap in collaboration with credit, risk, legal, and operations teams to ensure alignment with SME lending policies and regulatory compliance.

Drove go-to-market planning with marketing and relationship managers to promote the new digital lending experience to existing and new SME customers.

PRODUCT MANAGER Guaranty Trust Bank Limited Feb 2017- Jun 2019 Identity and Access Management Product Delivery

Led the development of a user provisioning and deprovisioning product integrated with core banking applications (e.g., CRM, loan origination, document management), reducing activation time from 3 minutes to 10 seconds and cutting audit exceptions related to access controls by 40%.

Improved operational efficiency, onboarding experience, and regulatory compliance.

Ensured compliance with security standards, enhancing overall system integrity. BUSINESS DEVELOPMENT MANAGER Guaranty Trust Bank Limited Feb 2009- Jan 2017

Grew and managed a client portfolio from $15mm to $80mm across retail and SME banking segments, consistently exceeding revenue and customer acquisition targets.

Disbursed over $50mm in personal and auto loans, contributing approximately $3.6mm in cumulative Profit Before Tax (PBT) over the 8-year period through interest income, fee generation and cross-sell opportunities.

Opened and serviced over 10,000 retail and small business accounts, driving branch-level growth through proactive outreach, referrals and community engagement initiatives.

Improved product penetration by 30% among high net-worth and mass-affluent clients through structured financial reviews and upselling strategies.

Led digital channel migration efforts, resulting in a 60% increase in mobile and online banking adoption across the managed portfolio.

EDUCATION

MBA (Finance) University of Lagos Oct 2014

BSc Electrical & Electronics Engineering University of Lagos Oct 2006 CERTIFICATIONS

Certified Scrum Product Owner (CSPO)

Project Management Professional (PMP)

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