Customer Service Certified Nursing
Resume:
STARLA D. MILES
Clarksville, IN 47129
Phone: 502-***-****
*************@*****.***
Objective
I would like to obtain a position, with opportunities for growth.
Ability Summary
I am a fast learner and with these multiple jobs I have had to learn many skills fast.
Here are some of my skills I have: Verbal/Nonverbal Communication, Cash
Register, Customer Service, Inbound/Outbound calls, Microsoft Office Power Point,2007, Windows XP, Windows Vista, Microsoft Office Word 2007, Microsoft Works, Word Processor, Windows 8, Google search, Windows Excel, Medical Office, Software, Filing, Warehouse Production, HHA, sView, KMS tools, Record Keeping, Filing, PCS Specialist, Account Management Electronic Payments, Phone Sales, Windows 7, QuickBooks, Reading a call script word for word, Statistical Clerk (Data Transcriber), keying images (numeric and alphabetical), Document Prep, change bed linens, plan and prepare meals, help clients get out of bed, bathe, dress, and groom. provide instruction and psychological support to clients, helped clients on nutrition, cleanliness, and household tasks. Prepacking GE parts, Running the Shanklin Machine, Palletizing, reading work orders, using copy machine, making labels, using box cutters, using tape gun, using 2 EZ (box making machine), using staple machine, Shrink wrapping finished pallets
Employment History
certified nursing aide
01/12/2022 – current Shift Key, LLC, 4228 N. Central Expy, Dallas, Texas 75206
I change bed linens, plan and prepare meals, help clients get out of bed, bathe, dress, and groom. provide instruction and psychological support to clients, helped clients on nutrition, cleanliness, household tasks, vital signs, assist to bed, chair, toilet, assist with walker, wheelchair, cane, assist with feeding, oral care, denture care, skin check, nail care, perineal care male/female, (HIPPA) Health Insurance Portability and Accountability
certified nursing aide
01/12/2022 – 01/03/2022 Dedicated Nursing Associates, 6536 Williams Penn Hwy RT. 22 Suite 101, Delmont, PA 15626
I change bed linens, plan and prepare meals, help clients get out of bed, bathe, dress, and groom. provide instruction and psychological support to clients, helped clients on nutrition, cleanliness, household tasks, vital signs, assist to bed, chair, toilet, assist with walker, wheelchair, cane, assist with feeding, oral care, denture care, skin check, nail care, perineal care male/female, (HIPPA) Health Insurance Portability and Accountability Ac
certified nursing aide/health tech
11/12.2019 – current Robley Rex, VAMC 800 Zorn Ave., Louisville, KY 40219
I change bed linens, plan and prepare meals, help clients get out of bed, bathe, dress, and groom. provide instruction and psychological support to clients, helped clients on nutrition, cleanliness, household tasks, vital signs, assist to bed, chair, toilet, assist with walker, wheelchair, cane, assist with feeding, oral care, denture care, skin check, nail care, perineal care male/female, (HIPPA) Health Insurance Portability and Accountability Ac, identify patients information with patient and computer, draw blood, knowledge of blood draws, tubes, draw blood and do ekg and anything else that has to do with blood draws,
certified nursing aide
08/22/2019 – 11/12/2019 Hillcrest Village, 203 Sparks Ave, Jeffersonville, IN 47130
I change bed linens, plan and prepare meals, help clients get out of bed, bathe, dress, and groom. provide instruction and psychological support to clients, helped clients on nutrition, cleanliness, household tasks, vital signs, assist to bed, chair, toilet, assist with walker, wheelchair, cane, assist with feeding, oral care, denture care, skin check, nail care, perineal care male/female, (HIPPA) Health Insurance Portability and Accountability Ac
home health aide (HHA)
07/2019 - 08/2019 Ohio Valley Home Health, 1513 State St, New Albany, IN 47150
change bed linens, plan and prepare meals, help clients get out of bed, bathe, dress, and groom. provide instruction and psychological support to clients, helped clients on nutrition, cleanliness, and household tasks
certified nurse assistant
11/2018-07/2019 The Historical Villages of Silvercrest, 1 Silvercrest Drive, New Albany, IN 47150 take vitals, / certified nurse assistant intake and output, change bed linens, help get out of bed, transfers, hoyer lift, stand up lift, gait belt, assist to bathroom, bathe dress and groom, following state facility regulations, taking instructions from charge nurses, cleanliness, verbal/ nonverbal communication, vitals, HIPAA, following ADL sheets, filling out a ADL computer logs, attending staff meetings, assist to feed, filling oxygen tanks, can demonstrate more in person if needed
certified nurse assistant
07/2017-10/2018 Wedgewood Healthcare Center and Rehab, 101 Potters LN,, Clarksville, IN 47129 taking vitals, / certified nurse assistant intake and output, change bed linens, help get out of bed, transfers, hoyer lift, stand up lift, gait belt, assist to bathroom, bathe dress and groom, following state facility regulations, taking instructions from charge nurses, cleanliness, verbal/ nonverbal communication, vitals, HIPAA, following ADL sheets, filling out a ADL computer logs, attending staff meetings, assist to feed, filling oxygen tanks, can demonstrate more in person if needed
certified nurse assistant
01/2017-11/2017 Kentuckiana Medical Center Hospital, 4601 Medical Plaza Way, Clarksville, IN 47129 MedSurg, TCU, ICU, draw blood, take vitals, / certified nurse assistant intake and output, change bed linens, help get out of bed, transfers, hoyer lift, stand up lift, gait belt, assist to bathroom, bathe dress and groom, following state facility regulations, taking instructions from charge nurses, cleanliness, verbal/ nonverbal communication, vitals, HIPAA, following ADL sheets, filling out a ADL computer logs, attending staff meetings, assist to feed, filling oxygen tanks, can demonstrate more in person if needed
certified nursing assistant (CNA)
11/2016 - 01/2017 Clark Rehabilitation and Skilled Nursing Center, 517 N Little League Blvd., Clarksville, IN 47129 Long-term Care Facility– Certified Nurse Assistant - intake and output, change bed linens, help get out of bed, transfers, hoyer lift, gait belt, assist to bathroom, bathe, dress, and groom, following state facility regulations, taking instructions from charge nurses, cleanliness, Verbal/Nonverbal Communication, vitals, HIPPA, following ADL sheets, filling out ADL books, attending staff meetings, assist to feed, filling oxygen tanks, can demonstrate more in person if needed...
11/2008 - 08/2009 Work One, 2125 State St., New Albany 47150
Job searching, Applying and following up on jobs
customer service representative
08/2016 - 11/2016 Startek, 4550 Town Center Blvd, Jeffersonville, IN 47130
PC Specialist– Sales Representative for Sprint Contracts, phones, inbound and outbound calls, solving account issues, Verbal/Nonverbal Communication, sView, KMS tools, Account Management Electronic Payments, Phone Sales, to read a script verbatim
certified nursing assistant 08/2016 - 10/2016 Medical Staffing Network, 350 Missouri Ave, #104, Jeffersonville, IN 47129 Long term care facility/skilled/rehab to home/hospitals working for the nursing department as a traveling certified nurse assistant intake and output, change bed linens, help get out of bed, transfers, hoyer lift, stand up lift, gait belt, assist to bathroom, bathe dress and groom, following state facility regulations, taking instructions from charge nurses, cleanliness, verbal/ nonverbal communication, vitals, HIPAA, following ADL sheets, filling out a ADL computer logs, attending staff meetings, assist to feed, filling oxygen tanks, can demonstrate more in person if needed
Specimen Collector
03/2016 - 08/2016 – All Medical Staffing, LaGrange, Ky and New Albany, IN
collection of specimens used to identify the presence of drugs of abuse
certified nurse assistant
01/2015 – 11/2016 Green Valley Care Center, 3118 Green Valley Rd., New Albany, IN 47150 Long term care facility/skilled/rehab to home/nursing department/ certified nurse assistant intake and output, change bed linens, help get out of bed, transfers, hoyer lift, stand up lift, gait belt, assist to bathroom, bathe dress and groom, following state facility regulations, taking instructions from charge nurses, cleanliness, verbal/ nonverbal communication, vitals, HIPAA, following ADL sheets, filling out a ADL computer logs, attending staff meetings, assist to feed, filling oxygen tanks, can demonstrate more in person if needed...
direct support professional
04/2013 - 01/2015 Rauch Inc, 2525 Charlestown Rd, New Albany, IN
provides basic care and training for individuals with developmental disabilities. such as daily living skills, speech, mobility, learning as directed by their (ISP)
Individual Service Plan. Following (HIPAA regulations)
certified nursing assistant 09/2013 - 02/2014 Medical Staffing Network, 350 Missouri Ave, #104, Jeffersonville, IN 47129 Long term care facility/skilled/rehab to home/hospitals working for the nursing department as a traveling certified nurse assistant intake and output, change bed linens, help get out of bed, transfers, hoyer lift, stand up lift, gait belt, assist to bathroom, bathe dress and groom, following state facility regulations, taking instructions from charge nurses, cleanliness, verbal/ nonverbal communication, vitals, HIPAA, following ADL sheets, filling out a ADL computer logs, attending staff meetings, assist to feed, filling oxygen tanks, can demonstrate more in person if needed...
certified nursing aide
06/2012-01/2013 Hillcrest Village, 203 Sparks Ave, Jeffersonville, IN 47130
I change bed linens, plan and prepare meals, help clients get out of bed, bathe, dress, and groom. provide instruction and psychological support to clients, helped clients on nutrition, cleanliness, household tasks, vital signs, assist to bed, chair, toilet, assist with walker, wheelchair, cane, assist with feeding, oral care, denture care, skin check, nail care, perineal care male/female, (HIPPA) Health Insurance Portability and Accountability Act
certified nursing assistant
04/2011 - 06/2012 SonBlest Home Care, INC., 916 E. 8th St., Jeffersonville, IN 47129
I change bed linens, plan and prepare meals, help clients get out of bed, bathe, dress, and groom. provide instruction and psychological support to clients, helped clients on nutrition, cleanliness, household tasks, vital signs, assist to bed, chair, toilet, assist with walker, wheelchair, cane, assist with feeding, oral care, denture care, skin check, nail care, perineal care male/female, (HIPPA) Health Insurance Portability and Accountability Act
caregiver
04/2012 - 06/2012 Help at Home, 4341 Security Parkway, #101, New Albany, IN 47150
I change bed linens, plan and prepare meals, help clients get out of bed, bathe, dress, and groom. provide instruction and psychological support to clients, helped clients on nutrition, cleanliness, household tasks, vital signs, assist to bed, chair, toilet, assist with walker, wheelchair, cane, assist with feeding, oral care, denture care, skin check, nail care, perineal care male/female, (HIPPA) Health Insurance Portability and Accountability Act
certified nursing aide
01/2012 - 04/2012 Kindred Rolling Hill Trans and Skilled, 3625 St. Joseph’s Rd., New Albany, IN 47150
I change bed linens, plan and prepare meals, help clients get out of bed, bathe, dress, and groom. provide instruction and psychological support to clients, helped clients on nutrition, cleanliness, household tasks, vital signs, assist to bed, chair, toilet, assist with walker, wheelchair, cane, assist with feeding, oral care, denture care, skin check, nail care, perineal care male/female, (HIPPA) Health Insurance
certified nursing assistant (CNA)
05/2011 - 12/2011 Clark Rehabilitation and Skilled Nursing Center, 517 N Little League Blvd., Clarksville, IN 47129 Certified Nurse Assistant - intake and output, change bed linens, help get out of bed, transfers, hoyer lift, gait belt, assist to bathroom, bathe, dress, and groom, following state facility regulations, taking instructions from charge nurses, cleanliness, Verbal/Nonverbal Communication, vitals, HIPPA, following ADL sheets, filling out ADL books, attending staff meetings, assist to feed, filling oxygen tanks, can demonstrate more in person if needed
Front Desk Clerk
08/2010 - 05/2011 YMCA of Southern Indiana, 33 State St., New Albany, IN 47150
Front Desk Receptionist-Greeting, Inputting Data, Copying, Answering
Telephones (Multi-Lines), Taking Messages, Dakko System, Emailing, Scanning, dealing with multiple programs and pricing, taking messages, account management
Unemployment
07/2010 - 05/2011 Work One, 2125 State St. New Albany, IN 47150
Job searching, Applying and following up on full-time jobs, I only get partial unemployment due to having a part-time job, but I still must job search.
Special Enrollment Agent
12/2010 - 12/2010 Connextions, 200 Portal Rd. Jeffersonville, IN 47130 To read a script verbatim to enroll Medicare members in a plan before the end of the enrollment period. Fill out online Medicare applications, work in eConnect system. Pulling up the right grid and application (PPO, HMO, PFFS, PDP). Faxing applications to the right Brand (Anthem Blue Cross, Empire Blue Cross, etc...) Active listening, Communication skills, Note taken, HIPPA
Statistical Clerk (Data Transcriber)
03/2010 - 06/2010 U.S Census Bureau, 1201 E. 10th St., Jeffersonville, IN 47130
Statistical Clerk (Data Transcriber), GG-1531-04– full range of keying duties, utilizing alphabetic and numeric keyboards; maintaining records of work units keyed and verified; determining actions needed to find and correct errors or discrepancies in the data; and/or verifying the data units keyed by others and recording the results.
Document Prep – Open envelopes and sorting mail 200 envelopes an hour
Home Health Aide (HHA)
06/2009 - 03/2010 Ohio Valley Home Health, 1513 State St, New Albany, IN 47150 change bed linens, plan and prepare meals, help clients get out of bed, bathe, dress, and groom. provide instruction and psychological support to clients, helped clients on nutrition, cleanliness, and household tasks.
Unemployment
11/2008 - 08/2009 Work One, 2125 State St., New Albany 47150
Job searching, Applying and following up on jobs
Customer Service Representative
03/2008 - 10/2008 Accent Marketing Services Inc., 4550 Town Center Blvd., New Albany, IN 47150 PC Specialist– Sales Representative for Sprint Contracts, phones, inbound and outbound calls, solving account issues, Verbal/Nonverbal Communication, sView, KMS tools, Account Management Electronic Payments, Phone Sales, to read a script verbatim
Production Worker
10/2004 - 03/2008 Tri Starr Management, 600 Patrol Rd., Jeffersonville, IN 47130 prepacking GE parts, Running the Shanklin Machine, Palletizing, reading work orders, using copy machine, making labels, using box cutters, using tape gun, using 2 EZ (box making machine), using staple machine, Shrink wrapping finished pallets
Home Health Aide (HHA) 06/2004 - 08/2004 Ohio Valley Home Health, 1513 State St., New Albany, IN 47150
change bed linens, plan and prepare meals, help clients get out of bed, bathe, dress, and groom. provide instruction and psychological support to clients, helped clients on nutrition, cleanliness, and household tasks.
Nursing Assistant 06/2004 - 07/2004 Westminster Village, 2200 Greentree N., Clarksville, IN 47129
Nurse Assistant - intake and output, change bed linens, help get out of bed, transfers, hoyer lift, gait belt, assist to bathroom, bathe, dress, and groom, following state facility regulations, taking instructions from charge nurses, cleanliness, Verbal/Nonverbal Communication, vitals, HIPPA, following ADL sheets, filling out ADL books, attending staff meetings, assist to feed, filling oxygen tanks, can demonstrate more in person if needed
Childcare Worker 11/2002 - 07/2004 Love for Tots Home Childcare, 208 Williams Drive, Clarksville, IN 47129
Working with children Development, Nutrition, Social Skills, Making Contracts,
Making Applications, Making Price List, Making Handbooks, Making Permission Slips, Conducting safety drills, Activity Director
Education and Training
03/25/2011 Ivy Tech Community College, 8204 county rd. 311, Sellersburg, IN 47172, Certified Nursing Aide Training
05/1994 Greene County Career Center, 532 innovation dr., xenia, oh 45385, business professionals of America certificate, computer of technology certificate of completion
04/18/2022 – 04/30/2024 BLS Provider – American Heart Association – CPR & AED
REFERENCES UPON REQUEST
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