AMI
KIRBY
352-***-**** © ********@*****.*** © Tyler. 107570!
SKILLS
@ Inventory management © Regulatory compliance
© Soles strotegy © Performance evaation
© Contict resoktion © Customer sevice
EXPERIENCE
Arec Manager of Operctions
@eatcips Tver, TX Apr 2014-Jun 2004
© Investigated customer compiaints promptly, idenslied root causes and implemented comective
actions.
© Ggon@ed promotional activities such os special events of dscounts campaigns in stores.
© Conducted periodic reviews of inventory level and product mix in stores.
© Resolved Conficts between employees of Customers in o profestionol manner,
© Provided guidance on the implementation of new policies and procedures in stores.
© Moritered and evaluated cisrict perlormance to ensure goas were met.
© Inspected store faciities reguinmy to ensure Compionce with salety regutatiors and standards.
@ Coached Store Managers on developing etiective sales strategies and building customer loyalty.
© Revitalined underpertorming teams and trarsformed profitability and productivity through targeted
© Avthored ond updated production reports and penonnel recora to focillote operstionat
Cechorn,
EDUCATION AND TRAINING
Certificate of Technical Studies: COSMETOLOGY
StAR COLLEGE Tyler, TX Jan 2004