Customer Service Administrative Assistant

MONIQUE R. MAYS

**** ****** ***** ***, ******, GA 30019 / ****************@*****.*** / 770-***-****

PROFILE

Proven track record of completing reports and audits well before deadlines. Excellent written and verbal skills. Proficient in various forms of communication such as email, chat, and Microsoft Word. Adept in providing premier customer service at all levels.

EDUCATION

Alabama State University

B.S. Office Administration (Major), Business Management (Minor) – Montgomery, Alabama

PROFESSIONAL EXPERIENCE

Great Beginnings Pre-school – Dacula, GA May 2022 – Present

Assistant Teacher

Assists Lead Teacher in providing and maintaining a safe, warm, and inviting classroom that is clean and organized.

Communicates daily with families regarding student progress or needs to encourage partnership and support.

Encourage parent and community engagement by developing strong professional relationships with children, parents, and colleagues.

Maintain a high-quality standard of care for every child by thoroughly adhering to all minimum licensing, quality rated, and/or accreditation guidelines and company standards.

Prepare and serve meals and snacks for children.

Utilize and adhere to assigned classroom’s daily schedule utilizing science based, proprietary curriculum and suggested supplement activities to create a fun and engaging learning environment with activities.

Gwinnett County Sheriff’s Office (GCSO) – Lawrenceville, GA February 2021 – June 2022

Administrative Assistant

Accurately and expediently input and validate time sensitive criminal warrants into the Georgia Crime Information Center (GCIC) system.

Provide premier over-the-phone customer service support within the GCSO Warrant Unit.

Assist other various departments within the GCSO by providing clerical and customer service support.

Manage the quarterly reporting of confidential and time sensitive material.

Received commendation for accepting and successfully completing the Recorder’s Court Recall Project by ensuring traffic citations recalls were completed and that primary job functions were adequately addressed.

Write and distribute emails, correspondence memorandums, letters, and forms within the GCSO.

Homemaker June 2017 – January 2021

Volunteered locally at Collins Hill High School as a chaperone for Collins Hill’s Screaming Eagles marching band away competitions.

Served and managed concession stands for Collins Hill High School home football events.

Gwinnett County Public Schools– Duluth, GA August 2013 – May 2017

Food Preparation Assistant

●Delivered and prepared quality food for Gwinnett County’s Ferguson Elementary School students.

●Collaborated with peers to deliver a clean and sanitize environment, earning an Environmental Health Inspection rating score of 100/A.

●Performed cashier duties, processing cash transactions.

●Participated in the Nutrition Education and Training (NEAT) program by incorporating nutrition education on the serving line, on bulletin boards, with classroom visits, in print, and by attending school wide functions.

Jeff Glover State Farm Agency – Stone Mountain, GA June 2005 – July 2013 Insurance Staff Assistant

●Consulted clients on multiple insurance products, services and needs.

●Assured applications on all product lines were completed and processed accurately.

●Prepared rate quotes on Auto, Fire, Health and Life Insurance products.

●Marketed insurance products to existing and potential clients.

●Collaborated with regional office members to resolve issues on policyholders’ accounts.

●Managed office opening and closing procedures daily.

Girls of Character Preparatory Academy – Decatur, GA August 2004 – May 2005

Elementary Teacher

●Educated students in general education courses from grade levels K-3 to 2nd grade.

●Instructed students in vocal music courses from grade levels 1st to 6th.

●Partnered with peers to enable students to achieve above average ratings on the Standard Achievement Test.

●Updated parents of the academic development of students and offered professional counsel to aid parents in helping students to achieve their maximum learning potential.

Homemaker June 2000 – July 2004

Jeff Glover State Farm Agency – Stone Mountain, GA October 1998 – May 2000 Insurance Staff Assistant

Consulted clients on multiple insurance products, services and needs.

Assured applications on all product lines were completed and processed accurately.

Prepared rate quotes on Auto, Fire, Health and Life Insurance products.

Marketed insurance products to existing and potential clients.

Collaborated with regional office members to resolve issues on policyholders’ accounts.

Managed office opening and closing procedures daily.

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