Customer Service Supply Chain

JILL SHAFFER RICE

***** **** ***** **** *****, Oracle, AZ 85623

Phone: 775-***-**** E-mail: ********@*****.*** Professional Summary

Resourceful and highly experienced administrative and operations professional with a proven track record in customer service, logistics coordination, loan processing, and office management. Skilled in managing cross-functional tasks, streamlining operations, and supporting sales and technical teams. Adept at learning new systems, communicating effectively across departments, and delivering results in fast-paced environments. Seeking a dynamic role where I can leverage my diverse background to contribute to team success and operational excellence.

Core Competencies

• Customer Service & Support

• Loan Processing & Documentation

• Inventory & Supply Chain Coordination

• Microsoft Office & Outlook Encompass Legal Solutions

• Scheduling & Calendar Management

• Team Collaboration & Communication

• Data Entry & Administrative Operations

• Multi-line Phone Systems 10-key by touch

Professional Experience

New American Funding — Post Closer (Remote)

Tustin, CA March 2021 – March 2024

• Reviewed and validated final mortgage documents for completeness and compliance.

• Managed communication with Title companies, underwriters, loan processors, and vendors.

• Maintained accurate records using Excel and mortgage software (Encompass).

• Oversaw inbox and workflow using MS Outlook and internal systems. American AVK Company — Customer Service, Sales, Planner, Scheduler, Shipping

Minden, NV October 2002 – May 2018

• Coordinated manufacturing production schedules and managed inventory levels.

• Scheduled national and international shipments, ensuring documentation accuracy.

• Liaised with customers and internal teams to support product fulfillment. Sierra Gourmet Grill Restaurant — Co-Owner

Concurrent with AVK role

Gardnerville, NV

• Co-founded and operated a local restaurant alongside full-time employment.

• Set up and managed the point-of-sale (POS) system and oversaw daily operations.

• Handled wine selection, purchasing, inventory, and bar management.

• Participated in menu planning, food and beverage cost control, and event coordination.

• Provided front-of-house service including wait-staff duties, customer engagement, and quality assurance.

Hobb’s Grove / Callahan Construction Co. — Property & Business Manager Sanger, CA

• Managed event planning, vendor coordination, and site logistics.

• Performed full-cycle bookkeeping, payroll, and bid preparation for construction projects. Telecommunications & Customer Service Roles — Various Employers Pacific Wireless, J’s Communications, Cellular Phone Distributors Fresno, CA

• Provided customer support, equipment programming, and technical troubleshooting.

• Managed sales teams, performed inventory control, and ensured accurate activations and shipping.

• Collaborated with Motorola and telecom partners on system updates. Education

Abilene Christian University – Biology (Attended)

Clovis High School – General Education

References

Vanessa Gregg, New American Funding 559-***-**** *******@*****.*** Craig Lumen, Retired, American AVK 559-***-**** **********@*****.*** J. Chris Shaffer, Allstate 559-***-**** *********@********.***

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