Customer Service Data Entry

CELESTINE

COLLINS

*********.***********@*****.*** 817-***-****

Grand Prairie, TX 75052

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PROFESSIONAL SUMMARY

Experienced professional with a strong background in customer service and project coordination, offering 18 years of expertise. Seeking a role to leverage skills and contribute to the success with a team. Proficient in handling inbound and outbound calls, and managing projects efficiently. Skilled in utilizing software applications such as JDE, Excel, and Outlook. Adept at problem-solving and generating detailed reports, consistently ensuring high levels of satisfaction.

SKILLS

• Project Management

• Excel

• Outlook

• Accounting

• Scheduling

• Microsoft Office

• Multitasking

• Fast learner

• Highly dependable

• Word

• Organizer

• Strong communication

• Active listener

• Computer proficiency

WORK HISTORY

Client Service Specialist Curantis - Arlington, TX 06/2023 - Current

• Client access to the CCS program

• Client eligibility determination and documentation

• Advice clients of childcare options in the CCS program

• Data entry of clients information into the system Conduct all processes of communicating information to clients. Such as educating parents about their rights and responsibilities, responding to parent complaints, and seeing that the needs of parents and children are met

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• Handle client re-certification process and termination of child care services Customer Service Rep OHD Parts - Grand Prairie, TX 03/2021 - 05/2023 Manage customer inquiries and process orders through both inbound and outbound calls and emails, ensuring efficient resolution of issues and accurate invoicing.

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Coordinate with vendors for part returns and file claims with freight companies for damaged items, maintaining meticulous records to support inventory cycle counts.

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Administer the issuance of return labels and credit notes for returns or damaged parts, contributing to customer satisfaction and streamlined return processes.

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Project Coordinator Roy Jorgensen - Carrollton, TX 01/2019 - 10/2020 Coordinated multiple project operations, including the creation and issuance of purchase orders and the processing of project invoices, ensuring timely and accurate

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financial management.

Developed and maintained comprehensive monthly reports for each project via Excel, contributing to efficient project monitoring and reporting mechanisms.

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Managed project documentation and timekeeping, utilizing proficiency in SharePoint, JD Edwards, and Live Watch to maintain organized records and support project team communication.

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Multi-Channel Customer Service Neiman Marcus - Irving, TX 04/2013 - 01/2019 Managed multi-channel customer interactions, including handling inquiries and resolving complaints, ensuring timely and professional communication.

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Navigated multiple software applications to process orders and provide efficient customer assistance.

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Conducted customer verification procedures to maintain confidentiality and security of customer information.

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Documented detailed records of customer interactions, feedback, and resolutions to support continuous service improvement.

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Assistant Teacher Crayon Campus - Grand Prairie, TX 10/2008 - 08/2011 Developed and implemented educational curricula for diverse age groups, ensuring engagement and progression in daily learning activities.

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Facilitated classroom management and outdoor supervision, while effectively addressing parental inquiries and fostering a secure learning environment.

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Nursery Assistant The Potter's House - Dallas, TX 01/2005 - 10/2008 Managed the safety and interactive needs of infants, ensuring a nurturing environment and adherence to scheduled feedings and care routines.

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Facilitated effective communication with parents to address concerns, fostering trust and a collaborative approach to childcare.

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Clerical Assistant Clerical Assistant 08/2003 - 11/2006 Managed and processed customer orders using computer systems, ensuring accurate data entry and effective communication via phone.

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Maintained organizational efficiency by delivering messages promptly and executing file management tasks, coupled with proficient use of various software for keyboarding duties.

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EDUCATION

University of Texas - Arlington, TX 05/2015

Bachelors Degree: University Studies

Tarrant County College - Arlington, TX

Associate of Arts: Early Childhood Development

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