Enedrea Yates Executive Leader Strategic Advisor Organizational Architect 1400 FM 3036 #225 Rockport, TX 78382 409-***-**** 281-***-**** **********@*******.***
EXECUTIVE SUMMARY Dynamic and results-oriented leader with extensive experience driving strategic initiatives, optimizing financial operations, and spearheading cross-functional teams to achieve organizational objectives. Proven expertise in financial management, resource allocation, and compliance ensures operational excellence. Recognized for innovative problem-solving, team empowerment, and delivering measurable impact across diverse industries.
CORE COMPETENCIES
Strategic Planning & Execution
Financial Analysis & Resource Allocation
Team Leadership & Organizational Development
Operational Efficiency & Compliance
Customer Retention & Experience Optimization
Process Improvement & Innovation
PROFESSIONAL EXPERIENCE
ASM Research
Remote Customer Service Representative (CSR)
July 2022 – Present
Advise Federal Retirement Thrift Investment Board (FRTIB) participants on retirement benefits and thrift savings plans, ensuring informed decision-making.
Streamline loan application and repayment processes through tailored guidance and digital platform support.
Strengthen relationships with customers by delivering high-quality service and resolving complex inquiries efficiently.
Randstad USA / Alight
Loan Application Specialist
November 2021 – June 2022
Reviewed and approved loan applications, ensuring adherence to Bank of America’s compliance standards.
Collaborated across departments to improve workflow efficiency and enhance application approval processes.
Achieved high accuracy in processing high-volume transactions within tight deadlines.
TEK Systems
Remote CSR
January 2021 – June 2021
Provided critical public health information under the CDC’s COVID-19 initiative, ensuring accessibility and clarity.
Facilitated rapid response and resolution of public inquiries during a high-pressure campaign.
Great Value Storage
Site Manager
September 2020 – December 2020
Directed daily operations, including financial oversight, property management, and tenant relations.
Optimized operational workflows, enhancing facility security, customer satisfaction, and efficiency.
Implemented strategic solutions to improve inventory management and cross-property coordination.
Innovative Lasers of Houston
Lead Medical Assistant & Laser Technician
May 2018 – November 2018
Led non-invasive laser treatments, achieving significant client satisfaction and measurable results.
Enhanced client engagement through personalized consultations and in-depth treatment plans.
Promoted to Lead Technician in recognition of exceptional performance and leadership capabilities.
Kroger
Customer Service Manager & Cashier
March 2012 – April 2022
Oversaw front-line operations, ensuring seamless customer service and compliance with regulatory standards.
Managed high-volume transactions, including lottery sales and financial services, with accuracy and integrity.
Delivered consistent performance under challenging conditions during the COVID-19 pandemic.
EDUCATION
Texas Southern University
Business and Administration of Justice
August 2004 – March 2007
Specialized in business operations, financial management, and legal systems, excelling in advanced coursework and practical applications.
MedVance Institute
Medical Assistant Certification
January 2009 – October 2009
Completed rigorous training in medical procedures, patient care, and clinical administration, including a hands-on externship at Onyx Medical Clinic.
Alief Taylor High School
Diploma
August 2001 – May 2004
Excelled in leadership roles, academic competitions, and extracurricular activities, earning accolades for public speaking and professional development.
AWARDS & RECOGNITION
Problem Solver Award: Reliant, for exceptional quality assurance in sales.
Lead Technician Promotion: Innovative Lasers of Houston, for outstanding leadership and performance.
Extemporaneous Speech Award: Business Professionals of America, 2nd place.
Most Likely to Succeed: Fishers of Men Church, recognized for leadership potential.
REFERENCES
Available upon request.