Customer Service Representative

Enedrea Yates Executive Leader Strategic Advisor Organizational Architect 1400 FM 3036 #225 Rockport, TX 78382 409-***-**** 281-***-**** **********@*******.***

EXECUTIVE SUMMARY Dynamic and results-oriented leader with extensive experience driving strategic initiatives, optimizing financial operations, and spearheading cross-functional teams to achieve organizational objectives. Proven expertise in financial management, resource allocation, and compliance ensures operational excellence. Recognized for innovative problem-solving, team empowerment, and delivering measurable impact across diverse industries.

CORE COMPETENCIES

Strategic Planning & Execution

Financial Analysis & Resource Allocation

Team Leadership & Organizational Development

Operational Efficiency & Compliance

Customer Retention & Experience Optimization

Process Improvement & Innovation

PROFESSIONAL EXPERIENCE

ASM Research

Remote Customer Service Representative (CSR)

July 2022 – Present

Advise Federal Retirement Thrift Investment Board (FRTIB) participants on retirement benefits and thrift savings plans, ensuring informed decision-making.

Streamline loan application and repayment processes through tailored guidance and digital platform support.

Strengthen relationships with customers by delivering high-quality service and resolving complex inquiries efficiently.

Randstad USA / Alight

Loan Application Specialist

November 2021 – June 2022

Reviewed and approved loan applications, ensuring adherence to Bank of America’s compliance standards.

Collaborated across departments to improve workflow efficiency and enhance application approval processes.

Achieved high accuracy in processing high-volume transactions within tight deadlines.

TEK Systems

Remote CSR

January 2021 – June 2021

Provided critical public health information under the CDC’s COVID-19 initiative, ensuring accessibility and clarity.

Facilitated rapid response and resolution of public inquiries during a high-pressure campaign.

Great Value Storage

Site Manager

September 2020 – December 2020

Directed daily operations, including financial oversight, property management, and tenant relations.

Optimized operational workflows, enhancing facility security, customer satisfaction, and efficiency.

Implemented strategic solutions to improve inventory management and cross-property coordination.

Innovative Lasers of Houston

Lead Medical Assistant & Laser Technician

May 2018 – November 2018

Led non-invasive laser treatments, achieving significant client satisfaction and measurable results.

Enhanced client engagement through personalized consultations and in-depth treatment plans.

Promoted to Lead Technician in recognition of exceptional performance and leadership capabilities.

Kroger

Customer Service Manager & Cashier

March 2012 – April 2022

Oversaw front-line operations, ensuring seamless customer service and compliance with regulatory standards.

Managed high-volume transactions, including lottery sales and financial services, with accuracy and integrity.

Delivered consistent performance under challenging conditions during the COVID-19 pandemic.

EDUCATION

Texas Southern University

Business and Administration of Justice

August 2004 – March 2007

Specialized in business operations, financial management, and legal systems, excelling in advanced coursework and practical applications.

MedVance Institute

Medical Assistant Certification

January 2009 – October 2009

Completed rigorous training in medical procedures, patient care, and clinical administration, including a hands-on externship at Onyx Medical Clinic.

Alief Taylor High School

Diploma

August 2001 – May 2004

Excelled in leadership roles, academic competitions, and extracurricular activities, earning accolades for public speaking and professional development.

AWARDS & RECOGNITION

Problem Solver Award: Reliant, for exceptional quality assurance in sales.

Lead Technician Promotion: Innovative Lasers of Houston, for outstanding leadership and performance.

Extemporaneous Speech Award: Business Professionals of America, 2nd place.

Most Likely to Succeed: Fishers of Men Church, recognized for leadership potential.

REFERENCES

Available upon request.

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