Process Assistant Operational Excellence
Resume:
Christine
Hawes
Process Assistant
Christine Hawes
Raleigh, NC 27603
****.**@*****.***
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Professional Summary
Results-driven Process Assistant with proven success in operations management. Demonstrates Amazon’s Leadership Principles through customer obsession, operational excellence and data-based decision making. Experienced in developing talent, leading cross- functional teams, enhancing productivity while maintaining Amazon's safety standards.
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Experience
Amazon/ Process Assistant
February 2021 - PRESENT, Garner
Customer Obsession & Deliver Results
● Achieved 99% customer satisfaction through efficient process management.
● Maintained 100% CPT compliance while managing multiple departments.
● Reduced processing errors by 25% through implementation of standardized procedures,
Ownership & Leadership
● Initiated cross-training program increasing department flexibility.
● Led team of 50+ associates across Smartpac and CW operations.
● Created and administered performance improvement plans that resulted in 15% productivity increase.
Operational Excellence
● Executed 5S methodology improving workspace efficiency by 25%.
● Optimized staffing allocation reducing labor costs by 20%.
● Decreased machine downtime by 35% through proactive maintenance scheduling.
Learn & Be Curious
● Introduced process improvements resulting in 18% reduction in damaged items.
● Created innovative training materials reducing new hire onboarding time by 40%.
● Mentored 10+ associates to achieve promotion to higher roles. Insist on High Standards
● Maintained a perfect safety record with zero recordable incidents.
● Achieved 100% compliance in AUSTIN environment, Health and Safety audits.
● Exceeded productivity targets by 120% consistently. Amazon Leadership Principles Demonstrated
● Customer Obsession: consistently prioritize customer needs in operational decisions.
● Ownership: take end-to-end responsibility for department
● Invent & Simplify: develop innovative solutions to complex operational challenges.
● Learn & Be Curious: continuously seek process improvements and best practices.
● Insist on Highest Standards: Maintain exceptional quality and safety metrics.
● Bias for Action: proactively identify and resolve operational issues.
● Earn Trust: build strong relationships with associates and leadership team.
● Deliver Results: consistently exceed performance targets. ㅡ
Education
University of North Carolina at Wilmington / Bachelors in Sociology
August 1994 - December 2012, Wilmington, NC
Technical Skills & Certificates
● Amazon Systems: SCC, AUSTIN, Problem Solve, Smart Pack.
● Business Intelligence Tools: Excel, Powerpoint, Google Analytics.
● Process Improvements: Six Sigma, 5S Methodology.
● Compliance:OSHA, Safety Standards, Quality Control.
● Languages: English (Native) Spanish (Level 2) French (Level 1)
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Achievements
● Recognized for operational excellence (Q3 2023)
● Led highest-performing shift 4 consecutive quarters
● Developed training program adopted by multiple departments
● AAPC Member with Medical coding expertise
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