Customer Service Los Angeles

DENISE WASHINGTON

*******************@*****.*** 323-***-****

SUMMARY

Personable, dependable, positive attitude, history of great rapport with VIP clients. Team player, recognized for providing excellent customer feedback. SKILLS

Certificates of Excellence in Customer Service & Training Event production experience TikTok & Instagram - Poetry, Instagram - Hosted Lives Shift Supervisor, Voice Overs EXPERIENCE

Help Me Help You Long Beach, CA Customer Service / Assistant 12/1/2019 to current UBER/LYFT Los Angeles, CA Driver 07/2017 to 11/2019 VXI Los Angeles, CA Customer Service Representative 03/2012 to 05/2019 TELEFUND Los Angeles, CA Customer Service Representative 07/2011 to 03/2012 HILTON HOTELS CORPORATION Beverly Hills, CA Coordinator Brand Performance Support EDUCATION AND TRAINING

Pepperdine University, Psychology Major Malibu, CA El Camino College, Theatrical Production Torrance, CA Trained in Online Customer Service, Chat Box

ACCOMPLISHMENTS

Theatre: Production, Once Upon a Mattress, Oklahoma Assist clients with paperwork, provide referrals, work on various database projects, correspond with partnering agencies and corporate sponsors

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● Front Desk at fundraising events, welcomed participants, processed payments, set up and break down

● Provided taxi, medical transportation, child care service, elder care service

● Served as a local area concierge, tour guide of the city'k

● Courier Products & Food

● Educated customer on special pricing opportunities and company offerings

● General Customer Service Duties, answered phones, trouble shoot customer experience

● Trained new employees

Raised funds for local organizations, nonprofits, and charities such as the Los Angeles Zoo, The Metropolitan Museum of Art, Doctors Without Borders etc.

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● General Customer Service Duties, answered phones, trouble shoot customer experience

● Production Team member for annual Brand Shows 01/2001 to 05/2011

● Hotel Brand Performance Analysis and Performance Improvement Plans

● Website manager for the Brand, 1st loads of Doubletree hotel website pages

● Managed brand communications from corporate to hotels, hotel opening & team spirit teams

● Advanced, Secretary II to Secretary III to Coordinator

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