Team Lead Customer Service
Resume:
Rushil Thakkar
Team Lead
CONTACT
***************@*****.***
Roselle, Illinois
PROFILE SUMMARY
Motivated and customer-focused professional with strong experience in delivering exceptional service, managing teams, and optimizing store operations. Skilled in point-of-sale (POS) transaction management, customer relations, and conflict resolution, ensuring a welcoming and efficient environment for every guest. Adept at training staff, maintaining inventory, balancing cash registers, and generating insightful sales reports. Currently advancing technical skills through EDUCATION
2021-2023
High School Diploma-Biology
Best International School
Gujarat, India
2023- 2025
• Microbiology-Biotechnology,
L.J College, Ahmedabad India
graduate studies in Information Technology, blending a service-oriented mindset with problem-solving and operational leadership. Committed to enhancing customer satisfaction and driving business success through service excellence and operational efficiency. WORK EXPERIENCE
Nike - January 2025 – Present
Team Lead
• Customer Engagement: Delivered outstanding service by assisting customers with product selection, styling advice, and inquiries to enhance their shopping experience.
• Product Knowledge: Maintained up-to-date knowledge of current fashion trends and ZARA collections to provide personalized recommendations to customers.
• Visual Merchandising: Assisted in maintaining organized, attractive displays and replenished stock on the sales floor to ensure a visually appealing store environment.
Subway- August 2024- December 2025
• Customer Service Excellence: Delivered outstanding service by addressing customer inquiries, resolving concerns promptly, and ensuring a welcoming and positive dining experience.
• Checkout Area Presentation: Maintained a clean, organized, and customer-friendly checkout area to enhance the overall shopping experience.
• Cash Handling and Reconciliation: Balanced cash registers at the end of each shift, reconciling cash and sales transactions to maintain financial accuracy.
• Inventory and Stock Management: Monitored inventory levels, placed timely orders, and ensured product availability to meet customer demands.
• Team Collaboration: Worked closely with team members to manage peak business periods, ensuring quick service and minimizing customer wait times.
SKILLS
• Customer Service Excellence
• Problem-Solving
Multitasking Time
Management
Quick Learner
• Cash Handling & Reconciliation
• Attention to Detail
• Technical Skills
• Adaptability
• Customer Relationship Management
(CRM)
• Point-of-Sale (POS) Systems
• Communication Skills
• Sales Reporting & Analytics
LANGUAGES
• English: Fluent
• Gujarati: Fluent
• Hindi: Fluent
Contact this candidate