Customer Service Representative
Resume:
A N T O N AJ I O C R U Z
S A L E S A D V I S O R
C O N T A C T
********@*****.***
South Plantation High School -
Diploma
Certificate for Microsoft Word,
PowerPoint, and Excel
Certificate of Psychology
E D U C A T I O N
C O R E S K I L L S
English
Spanish
L A N G U A G E S
WORK E X P E R I E N C E
COSTCO NOV 2021 - AUG 2022
Stocker
RCCMGROUP CORPORATION (REMOTE)
Customer Service Representative
TARGET JAN 2024 - SEP 2024
General Merchandise
Supported the customer experience by ensuring products were correctly stocked and available.
Identified inventory issues and communicated effectively with supervisors to resolve potential customer-facing problems. Collaborated with cross-functional teams to meet operational goals.
Delivered multi-channel support to a high volume of clients via phone and email, resolving service issues with professionalism. Guided tenants and customers through troubleshooting steps and coordinated with field techs to ensure timely outcomes. Maintained accurate documentation and followed up on service requests while ensuring internal policy compliance Assisted guests in-store and supported digital order fulfillment, including Drive Up and Order Pickup services.
Used internal systems and mobile devices to locate items, update inventory, and communicate with leadership teams.
Stayed focused and self-motivated in completing daily tasks independently while remaining flexible to shifting priorities. Organized and replenished product displays on the sales floor, ensuring shelves were full, clean, and accurately labeled. BEST BUY SEP 2024 - Present
Sales Advisor
Help customers choose the right tech by listening to their needs, explaining products clearly, and following up to ensure satisfaction. Delivered real-time assistance to customers using handheld devices and communication platforms.
Achieved monthly sales goals and adhered to the sales strategies given to ensure a healthy but also successful sale. P R O F E S S I O N A L S U MMARY
Reliable and people-focused professional with over 5 years of experience in customer service, retail sales, and inventory management. Known for providing thoughtful, solution-driven support and for building trust with customers in high-volume, fast-paced environments. Strong independent communicator with a proven ability to resolve complex inquiries and meet sales goals. Proficient in Microsoft Office Suite and remote collaboration tools, with a foundational background in psychology that enhances conflict resolution, empathy, and customer engagement in service-driven environments.
Remote Customer Support &
Service
Sales & Upselling Strategies
Inventory Management &
Merchandising
Microsoft Word, Excel, &
PowerPoint
Team Collaboration
Problem Solving & Conflict
Resolution
CRM Tools
Understanding of Human Behavior
(AP Psychology)
Verbal and Written Communication
Time Management
Self-Motivated
Adaptability & Critical Thinking
Attention to Detail
Multitasking
Flexibility
Independent
NOV 2022 - DEC 2023
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