Customer Service Board Certified

GLORIA NEELY

Professional Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Work History

V C.A.R.E. GROUP, LLC - Exam Administrator/Proctor

Atlanta, GA

07/2019 - Current

Support the day to day transactional and operational functions of the proctoring and training department.

Maintain the schedules, classroom set-up, attendance sheets and created feedback reports.

While following the protocols to administering exams in a safe environment

Trouble shoot computer software.

R & R, Testing Services, Inc - Exam Admin/Proctor

Atlanta, GA

04/2014 - 07/2019

Administered board certified, and state regulated tests for a wide variety of testing clients.

Exceptional customer service orientation that promotes positive experiences among students taking tests under supervision

Maintained accurate records of all test materials used, collected, and distributed during each session.

RR Job Referrals Services, LLC. - Senior Support Manager- Remote

Atlanta, GA

01/2010 - 04/2014

Assisted in organizing and overseeing assignments to drive operational excellence.

Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Created, prepared, and delivered reports to various departments.

Arise Virtual Solutions - Independent Contractor - Work from Home Office

Miramar, FL

03/1999 - 01/2010

Consulted with customers to assess needs and propose optimal solutions by high call volume, email, and chat.

Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

References

References available upon request

******.***************@*****.***

404-***-****

College Park, US 30337

Education

Continuing Education

Bachelor of Arts: Business Management

06/1998

Lindsey Hopkins

Miami, FL

High School Diploma

01/1980

OIC of South Florida

Miami

Certification in Administrative Support

Skills

Closing Tickets

Routing Orders

Verifying Coverage

Prioritizing Calls

Data Entry

Maintaining Call Metrics

Delegating Work

Dispatching Field Personnel

Work Order Management

Schedule Management

Service Coordination

Customer Relationship Management

Research

Detail Oriented

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