Student Success Customer Service

Ana Giraldo

Ana Maria Giraldo Moreno

636-***-**** **************@*****.***

Education

Bachelor of Science Anticipated May 2026

Northwest Missouri State University Maryville, MO

Psychology Major

Arts Minor

Associate’s Degree of Science January 2022 - December 2023 Snow College Ephraim, UT

Psychology Associate’s

Experience

Peer Mentor August 2024 - Present

Student Success Center Maryville, MO

• Advised and supported students to improve their academic performance by providing personalized strategies based on individual student circumstance.

• Maintained detailed records of student performance, including weekly tracking of academic progress.

• Collaborated with faculty and staff to develop initiatives that fostered a supportive academic environment for student success.

Office Assistant August 2024 – Present

Student Success Center Maryville, MO

• Provided administrative assistance to ensure that everyday operations worked effectively, such as monitoring office communications, responding to student requests, and aiding staff with various tasks.

• Offered customer support by returning calls, addressing inquiries, and resolving problems. Other Work History

Crew Member September 2023 – December 2023

McDonald’s Ephraim, UT

• Provided customer service by taking orders accurately, operated the cash register, and addressing any concerns to ensure a positive dining experience.

• Prepared and assembled food orders according to company standards, ensuring food safety, cleanliness, and quality.

• Assisted in training new employees, sharing knowledge of procedures and best practices to help new team members integrate quickly.

Certificates and Volunteering

C.A.L.M in Crisis Training April 2024

Wellness Services Maryville, MO

• Completed a comprehensive suicide prevention training, gaining the skills to recognize signs of distress and provide support to individuals experiencing emotional crises.

• Developed effective communication strategies for crisis intervention, promoting mental health awareness and fostering a safe environment.

Mindfulness- Based Stress Reduction February 2024- March 2024 Palouse Mindfulness Online

• Developed skills in mindfulness meditation and body awareness, enhancing emotional regulation and the ability to remain present in challenging situations.

• Gained practical knowledge in stress management strategies, helping to improve focus, reduce anxiety, and enhance resilience in personal and professional environments. Volunteer, Clothes Bank April 2023

Ephraim, UT

• Assisted in the organization and distribution of clothing donations, ensuring that items were sorted, cleaned, and made available to individuals and families in need.

• Provided customer service support by helping clients select appropriate clothing, addressing their needs with compassion and respect.

First Aid Certification July 2021- November 2021

F.U.N.S.A.R Bogota, Colombia

• Learned how to assess and respond to various injuries and emergencies, ensuring the safety and well-being of individuals until professional medical assistance arrives.

• Developed a strong understanding of safety protocols and procedures, including the use of basic first aid equipment and how to handle high-stress situations calmly. Languages

• Proficiency In Spanish and English.

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