Customer Service Representative
Resume:
CASSANDRA ETHERIDGE
**** *** ********* ***. **********, GA 30052
********@*****.***
Seeking to acquire a position that will allow me to utilize my 15+ years of Customer Service and Administrative Skills.
EXPERIENCE
Customer Service Representative, TTEC/USAA-2025-Present Answer incoming calls from Members.. Conduct research to provide answers for Customers to resolve their issues.
Driver, Amazon Flex-2021- Present
Pick up packages for Warehouse location to deliver to various locations throughout the city in a timely manner.
Contract Driver, Southeast Trans Atlanta, GA- 2018-2021
Provided Non-Emergency Transportation to Medicaid/WellCare Clients.
Safely taking Client to and from medical appointments, chemotherapy and Dialysis.
Church Administrator, Macedonia Church of August — 2007-2019
Oversee day to day operations of church business and ministries within
Hire/Train employees
Negotiate and approve contracts with vendors
Plan and prepare for community and church programs
Prepare annual budgets for all ministries
Payroll
Property Manager, For His Kingdom Enterprises, Augusta, GA 2008-2019
Create Marketing plans
Maintain and increase property value
Schedule and ensure property maintenance
Compile data for financial reports
Maintain financial reports and property files
Customer Service/ Tech Support, T-Mobile USA, Augusta, GA-2008-2010
Handled incoming calls from Customers
Accept billing payments/Arrangements
Provided enhanced troubleshooting
Educated Customers on rate plans and services
EDUCATION
Washington High School— 1988
3.8 GPA
Branell Institute-Lithonia, GA-1992
Medical Secretary, Business Management
Typing Proficiency Award, Perfect Attendance
SKILLS
Extensive Managerial and Administrative Skills
Attention to detail
Team player but works well alone
Excellent written and communication skills
Proficient computer skills
Contact this candidate