Customer Service Delivery

Giovanni Ortiz Flores

Coamo, PR

E-mail: **************@*****.***

Tel. 939-***-****

Professional Summary

Telecommunications Professional:

An accomplished telecommunications expert with extensive experience in managing and optimizing networks, improving operational efficiency, and ensuring high-quality service delivery. Adept at deploying, maintaining, and troubleshooting complex telecommunications systems. Proven ability to lead cross-functional teams, implement cost-saving initiatives, and streamline processes to meet business goals. Strong technical knowledge combined with a strategic approach to network design and customer service excellence.

Technical Skills:

• Extensive experience with network management systems, including Cisco, Juniper, and Avaya products

• Deep knowledge of network protocols, including TCP/IP, MPLS, VoIP, SD-WAN, and fiber optic technologies

• Skilled in troubleshooting network performance issues and diagnosing hardware/software failures

• Expertise in project management, using Agile methodologies to ensure timely and efficient execution• Proficient in network security practices, with a focus on ensuring secure and compliant communications Core Strengths:

• Strong analytical and problem-solving abilities, with a focus on improving system efficiency and minimizing downtime

• Excellent communication skills, capable of presenting complex technical concepts in clear, user-friendly terms

• Proven track record of cost reduction, process optimization, and operational improvements

• Ability to adapt to rapidly evolving technologies and industry trends to maintain competitive advantage Willing to relocate: Anywhere Authorized to work in the US for any employer Work Experience

Gas Station Attendant/Cashier

Mobil Gas-Coamo, PR

April 2019 to December 2024

Education

Bachelor's degree in Telecommunications Network

Interamerican University of Puerto Rico - Ponce, PR Skills

• SQL

• VPN

• Network Infrastructure

• TCP/IP

• Network Firewalls

• WAN

• Network Support

• HTML5

• Scala

• Mechanical troubleshooting

• VoIP

• Oracle

• Network Monitoring

• Passionate

• Industrial electrician experience

• Linux

• Technical Support

• Microsoft SQL Server

• System Administration

• LAN

• Cash Handling

• DHCP

• Ethernet

• Telecommunication

• Troubleshooting

• .NET

• Operating Systems

• Cabling

• Computer Networking

• Microsoft Windows

• DNS

• Customer Service

Language

English: Expert Spanish: Fluent

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