Support Specialist Sales Representative
Resume:
Kendrick L. Gilliam
*** **** **. *** * Graham, NC 27253
***********@*****.***
Objectives
Loyalty is something I aim for with each consumer I talk with. To me, this entails displaying empathy, openness, and, most importantly, consistency. I am delighted to assist clients by being sympathetic and communicating passionately. I understand how important first impressions are.
Experience:
AmeriSource 508 South Lexington Avenue, Burlington, NC 27215
Client Support Specialist: November 2022 – Present
Phone support for collections, repair calls, tenant calls, and potential tenant calls.
AdaptHealth-Palmetto Oxygen 4001 Piedmont Parkway, High Point, NC 27265
Inside Sales Representative: July 2020 – November 2022
Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Use CRM software to maintain a database of current information on new sales opportunities as well as existing customers.
Strong understanding of regulations, policies, and procedures.
JR Cigar Outlet 2589 Eric Lane Burlington, NC 27215
Customer Service Representative: June 2010 – June 2020
Converts pre-qualified sales leads and generates new business with pre-existing customers.
Working knowledge of different credit card payments; effective customer communication skills; computer skills; and collaborative abilities.
Use upselling tactics to secure the best possible deal and follow up with clients.
Strong understanding of regulations, policies, and procedures.
The Division of Employment Security 2640 Columbine Ln, Burlington, NC 27215
Internship/Work Study: September 2006 – July 2008
Daily interactions with US Veterans.
Assisting US Veterans by using databases, social media etc.
Conducting interviews and filtering candidates for open positions.
United States Navy
Payroll Clerk: February 1995 – March 2002
Handled daily transactions for Accounts Receivable.
Worked with sailors to make sure paychecks were current.
Maintained all safes were up-to-date
Education:
Alamance Community College 1247 Jimmie Kerr Rd, Graham, NC 27253
September 2005 – July 2008
A.A.S. Human Resource Management
A.A.S Operations Management
A.A.S General Office Administration
Certificates: Supervision, Marketing, and Retail
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