Front Desk Agent

GH Ghadir HASHASH

City Of Saint Peters, MO ***** 314-***-****

**********@*****.***

PROFESSIONAL

SUMMARY

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Type setting.

SKILLS Guest Satisfaction

Guest Services

Safety and Security Procedures

Mail and Packages

Room Assignments

Posting Charges

Front Desk Management

Credit and Cash Payments

Verifying Reservations

Transportation Information

Checking Guests In and Out

Customer Service

Hotel Reservations

• I have 3 languages

(Spanish,arabic,English)

WORK HISTORY FRONT DESK AGENT 11/2022 to CURRENT

Sonesta ES Suites Chesterfield, MO

Confirmed important personal and payment information for compliance with security and payment card industry standards. Trained new staff members in customer service techniques and hotel operations.

Oversaw fast-paced front desk operations and guests' needs at busy facility.

Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Used internal software to process reservations, check-ins and check-outs. Answered customer telephone calls promptly and appropriately handled needs.

Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Introduced customers to resort amenities with pleasant and helpful demeanor.

Welcomed each new arrival pleasantly and confirmed reservations and identification.

Stored guest valuables in safe and individual boxes for security. Maintained clean and organized front desk areas to uphold polished company image.

Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Collected room deposits, fees, and payments.

Issued room keys to guests upon check-in and answered questions regarding proper use.

ADVANTAGE HOME CARE 03/2022 to 10/2022

Taking Care Of People Saint Charles, MO

EDUCATION High School Degree 06/2014

Deir Debwan High School, West Bank Palestine

LANGUAGES Spanish

Full Professional

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