Sales Manager Customer Service

Professional Summary

Results-driven Sales Manager with over 20 years of experience in the automotive recycling and auto parts industry, including dispatch operations. Proven ability to lead high-performing teams, grow customer relationships, and increase revenue in both wholesale and retail environments. Bilingual in English and Spanish, with deep knowledge of Japanese and domestic vehicle components, part compatibility, and industry software systems like Hollander Interchange and Checkmate.

Core Competencies

Auto Parts Sales & Inventory Management

Dispatch & Logistics Coordination

Team Leadership & Sales Training

Wholesale & Retail Customer Service

Pricing, Negotiation & Upselling

Warranty & Conflict Resolution

Bilingual Communication (English/Spanish)

CRM & Inventory Software (Hollander, Pinnacle, Checkmate)

Professional Experience

Sales Manager

Nevada Recycling Auto Wreckers, Henderson, NV

Oct 2019 – Sep 2024

Directed daily operations for the sale of recycled and aftermarket auto parts, overseeing customer service, inventory, and team productivity.

Trained and supervised a team of sales reps, enhancing their product knowledge and customer engagement skills.

Built and maintained client relationships with local body shops, dealerships, and repair centers to expand sales opportunities.

Negotiated pricing and bulk deals to remain competitive while improving profit margins.

Coordinated between sales, warehouse, and dispatch to ensure accurate and timely part deliveries.

Sales Manager

All Japanese Auto Parts, Las Vegas, NV

May 2016 – Sep 2019

Led a specialized sales team focused on Japanese automotive parts for makes such as Toyota, Honda, Nissan, and Subaru.

Maintained and optimized inventory using Hollander Interchange and Checkmate to match part compatibility and locate items quickly.

Strengthened wholesale accounts and cultivated long-term partnerships with repair shops and collision centers.

Supported warehouse and dispatch staff to streamline order fulfillment and reduce delays.

Education

High School Diploma, Bonita Vista High School, Chula Vista, CA

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