Customer Service Package Handler
Resume:
Christian Williams
Hartford, CT *****
******@*****.***
Authorized to work in the US for any employer
Work Experience
Package Handler
FedEx Ground-Middletown, CT
June 2020 to Present
My Responsibilities were as follows:
• Load Trailers
• Unload Trailers
• As a quality control associate I also identified and sorted parcels that were compromised (e.g. damaged, miss sorted...)
Warehouse Associate
Amazon Warehouse-Windsor, CT
November 2017 to December 2023
1. Receive and put away inventory
2. Get customer orders ready and pack them up
3. Load boxes into trucks for shipment
4. Use scanners to read bar codes on products
5. View prompts on screens and follow the direction for some tasks 6. Troubleshoot problems
7. Ensure product meets quality requirements
Sales Associate
Kohl's-Rocky Hill, CT
November 2011 to December 2019
Responsibilities
• Delivered excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency
• Delivered speed of service transactions while creating a compelling customer experience
• Engaged customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment
• Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service
• Met or exceed individual goals (e.g., credit, loyalty)
• Supported inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices
• Supported the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl’s brand standards
• Participated in daily service processes (e.g., register and cash balancing, change orders, replenish supplies)
• Acted with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercised good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrated a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Accomplished multiple tasks within established timeframes Education
B.S. in Cybersecurity
Southern New Hampshire University - Manchester, NH April 2024 to Present
B.S. in Aviation
Daniel Webster College - Nashua, NH
August 2009 to June 2013
High school diploma
Northwest Catholic High school - West Hartford, CT August 2005 to June 2009
Skills
• Load & Unload
• Warehouse Experience
• Order Picking
• Pallet Jack
• Order Picker
• Materials Handling
• RF Scanner
• Shipping & Receiving
• Packaging
• Merchandising
• Logistics
• Freight Experience
• Delivery Driver Experience
• Inventory Control
• Manufacturing
• Microsoft Word
• Driving
• Load & unload
• Freight
• Sales
• Communication skills
• English
• Basic math
• Heavy lifting
• Customer service
• Van driver
Certifications and Licenses
Driver's License
November 2022 to March 2029
I have been driving since 2008.
Non-CDL Class C
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