Data Entry Customer Service

JOHN D. SOUZA

559-***-**** *******************@*****.***

OBJECTIVE

Seeking an opportunity with a company that will allow me to expand and share my knowledge for personal and company growth.

SKILLS PROFILE

• Excellent phone, computer and customer service skills.

• Detail orientated, ability to multi-task and work independently

• Data Entry

• Excel, Word, Powerpoint

• Excellent problem-solving skills

• Excel at high pressure situations

February 1st 1993 Hired at Fresno County Sheriff’s Office 02/01/1993 - 06/13/2021 Fresno, CA

- Correctional Officer

- Assigned to many jobs in the Jail

- Floor officer responsible for inmate safety and needs

- Security officer responsible for jail security and inmate count

- Booking officer responsible for all data entry for new arrestees January 2nd 1997 Promoted to Deputy Sheriff

Fresno, CA

- Patrol Deputy Sheriff

- Respond to calls for service including burglary, robbery, homicide, and sexual assaults

- Write crime reports

- Investigate crimes

- Arrest suspects

- Self initiate vehicle stops and consensual encounters March 1st 2000 to June 1st 2005 assigned to Operation Safe Streets (OSS)

Fresno, CA

- Work with community members on crime and quality of life issues

- Surveillance of wanted suspects

- Serving search and arrest warrants

- Surveillance of street level narcotics

- Proactive policing in high crime areas

June 1st 2005 to November 12th 2012 assigned to the Training Unit

Fresno, CA

- Writing and submitting POST (Police Officer Standardized Training) mandated training in EDI (Electronic Data Interchange)

- Responsible for training deputies in Continued Professional Training

- Updating and writing new Department Policy and Procedures

- Firearms instructor

- First aid and CPR instructor

- Defensive tactics instructor

- Emergency Vehicle Operation instructor

- Active Shooter instructor

- Weapons of Mass Destruction instructor

- Taser instructor

- Building Search instructor

November 12th 2012 Promoted to Sergeant (Retired June 13th 2021)

Fresno, CA

- Supervise deputy sheriffs

- Write yearly evaluations on all deputies assigned to me

- Work with TelaStaff to ensure staffing levels are meet

- Respond to calls for service

- Investigate citizen complaints

- Investigate deputies, civilian staff and recommend discipline

- Verify and approve timecards

- Approve crime reports

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