Customer Service Representative

LATEISHA

JORDAN

253-***-**** ********@*******.*** - Dallas, TX, United States 75243

SUMMARY

Hardworking customer service representative with 5 years of experience and a solid background in

customer service, food service, and hotel service field. Highly skilled at meeting the needs of diverse customers while remaining calm and professional. History of delivering speedy service while working for long periods of time and training incoming staff. Attention to Detail distinguishes her from other service workers.

SKILLS

Customer service

Team building

Communication

Shipping and receiving

Reliable and trustworthy

Decision-making

Quick-thinking professional with great potential

Microsoft Office Applications

Able to lift and carry [50] lbs.

Credit and cash transactions

Friendly, positive attitude

Caretaker People Skills

EXPERIENCE

Customer Service/ Executive Administrative Assistant

Quick Tax and Credit Solutions Inc Addison, Tx Executive Assistant October 2023 -August 2024

Greeted customers with a smile, answered specific questions, and made recommendations to meet customer specific needs.

Stocked areas meticulously with supplies before, during and after shifts.

Manage the CEO’s complex calendar, scheduled appointments with clients.

Utilizing Microsoft Excel, OTL Tax Software, Google Spead Sheet etc.

Demonstrated exceptional customer service skills by ensuring guests felt comfortable and welcomed during their office visits, skillfully offering refreshments, and personally escorting them to the CEO's office, enhancing the overall client experience.

Customer Service/ Custodial Service Associate

Holiday Inn Express Lakewood, WA June 2022 – Sept 2022

Greeted customers with a smile, answered specific questions, and recommended specials to meet customer needs.

Checked on guests to verify satisfaction with rooms and meals and suggested additional items to improve customer relations.

Communicated with other staff frequently to stay up to date on supply availability and potential customer wait times.

Addressed concerns or complaints quickly to improve service and escalated more advanced issues quickly to management for probable resolution.

Stocked areas meticulously with supplies before, during and after shifts.

Provided world-class room service and ensured clean and controlled environmental care.

Customer Service/ Warehouse Associate

Logic Staffing Sumner, WA Oct 2021- June 2022

Packed and labeled merchandise to prepare for loading and shipment to customers.

Picked and prepared numerous daily shipments in controlled warehouse environment.

Received deliveries, scanned packages, and updated orders in internal database.

Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Used pallet jacks to move items to and from warehouse locations.

Customer Service/Warehouse Worker

Express Employment Professionals Tacoma, WA Aug 2020-June 2022

Monitored work areas for cleanliness and functionality and removed obstacles for safety.

Used pallet jacks to move items to and from warehouse locations.

Received deliveries, scanned packages and updated orders in internal database.

Recognized defective material and reported issues to management.

Staged and sorted multiple types of products for loading.

Examined packages and goods for damage and notified vendors of replacement needs.

Properly sealed and labeled packages correctly.

Cashier/Hostess

Newks’ Eatery Cafe Brandon, MS Aug 2015 -Jan 2018

Greeted customers, answered questions, and recommended specials to increase profits.

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Communicated with other staff frequently to stay up to date on supply availability and potential customer wait times.

Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Maintained accuracy while handling payments, giving change and printing receipts to customers.

Stocked server areas with supplies before, during and after shifts.

EDUCATION AND TRAINING

GED /Certificate of Training

Clover Park Technical College Tacoma, WA

Certificate of Training

Northwest Rankin High School Flowood, MS

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