Change Management

Brian M. Basil

**** ***** ***, **********, ** ***13

Ph: 703-***-****

Email: ***********@*****.***

SUMMARY

Accomplished and experienced Change Manager with a proven track record of driving successful IT change initiatives across federal, healthcare, and telecom environments. Skilled in leading cross-functional teams, facilitating stakeholder engagement, and aligning change activities with strategic business objectives. Extensive hands-on expertise in ITIL-based frameworks, ServiceNow, Jira, and Remedy, with a deep understanding of enterprise systems and governance. Recognized for building collaborative team environments, improving service delivery, and ensuring compliance and operational continuity through change control. Seeking a role that leverages strong leadership, analytical, and organizational skills to guide organizations through successful change transformation.

EXPERIENCE

Inspyr Solutions / Peraton – Change Manager (October 2023 – Present) (October 2023 – Present, Fully Remote)

Final-level approver for changes under the Federal Reserve contract, ensuring risk mitigation and alignment with enterprise priorities.

Lead weekly ICAB/CAB meetings with internal stakeholders to assess and deconflict upcoming infrastructure and application changes.

Developed and executed change strategies supporting the transition from Remedy to ServiceNow, including stakeholder training and communication plans.

Provided analytical insights via ServiceNow dashboards and Jira reports to drive process improvements and transparency.

Partnered with Disaster Recovery and Audit teams within the Service Management Organization (SMO) to ensure documentation and compliance.

Ventech Solutions – Change Manager (August 2020 – August 2023) (August 2020 – August 2023, Fully Remote)

Primary change approver for CMS HIDS contract, overseeing technical change plans with internal and federal stakeholders.

Facilitated weekly stakeholder meetings to align change schedules and resolve conflicts proactively.

Acted as Change Coordinator for U.S. and India-based teams, aligning global efforts for change rollouts and process standardization.

Supported Business Impact Analysis (BIA) and Disaster Recovery initiatives within SMO.

Utilized ServiceNow, SharePoint, and Jira to track performance metrics, incidents, and change impacts.

Time Warner Cable – Analyst, Change & Configuration Management (2011 – 2017)

Provided 24/7 on-call Change Management support aligned with ITIL practices for the TWC GNOC.

Performed technical impact assessments and deconfliction analysis to ensure operational continuity during maintenance events.

Managed and enhanced change workflows in Remedy and maintained data integrity across CMDB systems.

Delivered executive-level reporting via Excel and PowerPoint using structured change data and metrics.

EDUCATION

Virginia Union University, Richmond, VA - Business Major

CERTIFICATIONS

ITIL v3 Foundation Certified (May 2011)

Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure (American Management Association)

ENTREPRENEURIAL AND COMMUNITY ACTIVITIES

Sole Owner & Proprietor – Basil Catering, Basil Landscaping, Basil Carpet Cleaning

Greater Refuge Temple DC – Head Trustee/Deacon (May 2013)

Former Youth Council President

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