Customer Service Project Management
Resume:
Robert McCoy
Contact
Richmond, VA 23226
**********@*****.***
Objective
I am looking to obtain a position utilizing my skills, knowledge, trade and dedication to safety. I am an experienced forklift / overhead crane operator with over 20 years of experience in operating and maintaining various types of forklifts / cranes. I have efficiency and productivity with utilizing my expertise in safety protocols, problem solving, and material handling. Looking to work for an organization that goals are to achieve long term success.
Education
Henrico Trade Center Certificate of Completion in Welding
Key Skills
Excellent customer service skills
Project management
Communication
Problem-solving
Overhead Bridge Crane- Certified Instructor
JLG Scissor Lift / Boom Aerial Lift-Certified Trainer
Fork Lift Instructor
SSPC/NACE/AMPP-QA/QC
OSHA30 Certified
Safety Coordinator
Light Estimating
CPR Certified / First Aid Trained
Heavy Equipment Operation
Experience
01/2025 – PRESENT
Customer Service Branch Associate
Sherwin-Williams – 1610 Ownby Lane
Richmond, VA 23220
Responsible for receiving and preparing orders including providing excellent customer service, operates tinting, mixing and color matching equipment, loading and delivering orders
Operate and maintain warehouse vehicles and equipment
Comply with inventory control procedures and assist with bi-annual inventory review
01/2025 – PRESENT
Tool Rental Sales Associate
The Home Depot – 6501 W. Broad Street
Richmond, VA 23230
Provide outstanding customer service to ensure available equipment is reliable and properly maintained
Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return)
Returning returned tools by cleaning, inspecting, and preparing tools for rental by other customers
2005 – 12/2024
Production / Paint Shop Trade Manager
Atlantic Constructors – 1401 Battery Brook Parkway
Richmond, VA 23237
Responsible for safety compliance and adherence to OSHA, VOSHA, and company safety standards-aerial crane training
Responsible for shop production, tracking reports, billing jobs, payroll, and scheduling for work in progress and upcoming projects
Ordering materials and consumables necessary for projects, managing equipment including scheduling repairs / managing tool lists and setting budgetary needs for new equipment
Evaluates and maintains the manpower needs of the shop which includes hiring and disciplinary measures to promote a viable workforce
Oversees inter-trade QA/QC standards to ensure compliances are being followed including corrective actions where/when needed
Knowledge and experience with paint & hazardous materials. Ex. 2-part epoxy, 2-part urethane, water bond oil and other industrial chemicals
Training staff to utilize/maintain sandblasting equipment, needle gun, aerial lifts, forklifts, 15-ton cranes, grinders, sanders, air power tools, spray pumps/conventional pots, & power washers
2004-2005
Foreman
N. Chasen & Son – 6829 Atmore Drive, Suite H
Richmond, VA 23225
Responsible for a crew, timesheets, supplies and paperwork
Work with different kinds of paint & hazardous materials. Ex. 2-part epoxy, 2-part urethane, water bond oil, all paints.
Spray applications-setup, apply, maintain machinery (clean clogs), breakdown
Responsible for safety of the job, proper PPE, and MSDS
Responsible for driving work van, keeping it stocked, and maintained
2003-2004
Superintendent
Bra’Ron Corporation – Business Closed
1992-2003
Foreman
W.W. Enroughty and Son Inc. – 4500 Oakley’s Lane
Richmond, VA 23231
In charge of crew, timesheets, supplies, paperwork, bidding on jobs
Work with different kinds of paint & hazardous materials. Ex. 2-part epoxy, 2-part urethane, water bond oil, boric acid, floor coatings, and zolatone (liquid wallpaper)
Sandblasting of pipe and structural steel
Operation of industrial machinery such as needle gun, sandblast, forklift, grinders, sanders, air power tools, and power washers
Knowledge and certification in special coatings, corrosion protection, floor coatings, confined space, spray booth, power washing, spray applications, sheet rock repair, hanging of green boards and ceramic tile, zolatone application, lead containment, aerial lifts, scaffolding and lift procedures
Responsible for safety of the job, proper PPE, and MSDS
References
Available upon request.
Contact this candidate