Customer Service Office Administrator

CURRICULUM VITAE

ABIGAIL MUTEMBEDZI

+263-***-***-***/ 773 405 715 ***********@*****.*** Harare, Zimbabwe Gender: Female / Marital status: Single / Religion: Christian Date of birth: 3 January1996 / Languages: English and Shona (written and spoken) Nationality: Zimbabwean / ID Number: 44-105107-H-44 PROFILE

I am a certified and goal-oriented young lady with 3+ years of experience in the customer service industry. I have worked in and across agile teams within the commercial and medical industry which made me capable of adapting to the ever- changing demands of work environments and dynamics and still remain confident and good humored. . I am principled, honest, focused, and self-motivated with good communication skills and the ability to learn and adapt quickly. CAREER GOALS

To get a new challenging opportunity to further develop professionally my skills in the industry as well as to develop personally as I effectively contributes to its success in the industry.

To provide good standard of work to the organization I am employed with through practicing excellent teamwork, ethics and effective decision making contributions

To learn new developments in workplaces and practically adapt to the dynamic environment through the vast exposure in the competitive business environment.

KEY SKILLS

Data capturing

Strong Communication, & Presentation Skills

Customer service

EDUCATION AND TRAINING

Academic Qualifications

Bachelor of Commerce Insurance and Risk Management Hons Degree, Midlands State University (Gweru) (2021)

ZIMSEC Advanced Level 3 passes (2016)

ZIMSEC Ordinary level 7 Ordinary Level passes including English and Mathematics (2012) Proffessional qualifications

Certificate in Retail and Customer Service, 2015, (Brooke House College, Harare) WORK EXPERIENCE

Currently :

Lemontree Technologies Pvt Ltd.

Assistant Loan officer (August 2024 to date)

Customer services at the information desk

Mainly in the collection department (checking track with clients on repayment dates and procedures)

Forwarding loan requests from clients to relevant offices

Query handling, resolving customer queries and attending to enquiries at my level and pass the ones for specified offices.

Previous

Livingstone Medical Services Centre

Front desk Administrator ( April 2023- August 2024)

Manning the medical exam centre front desk.

1 st point of serving clients both internal and external.

Invoicing and capturing first level information of clients.

Filing of client and company documents.

Managing doctors’ appointments with clients for consultation and examinations.

Contacting clients for results collection and booking of appointments.

Preparing reports daily and monthly of clients’ records.

Any other duties as assigned by the management

Evolution Insurance Company

Underwriting Assistant (Part Time) 2021 - 2023

Mannning the Underwriting front desk

Data capturing for both new and existing clients in line with Evolution processes and procedures.

Preparation and Filing of client and company documents.

Managing and assisting with checking client policies status and preparing renewal notes.

Any other duties assigned by the Underwriting Manager. Hobbies

Watching football, Travelling, Reading motivational staff. References

Human Resources Manager

Rongina Mupfudza

Evolution Insurance

No:18 Walterhill Avenue Eastlea

Cell: +263*********

Contact this candidate