Project Manager United States

Douglas Fernandes, PMP®, CSM®

Project Manager

Orlando, United States, 754-***-****, *********@*****.*** Professional summary

Project Manager with over a decade of experience leading cross-functional teams in developing innovative solutions for the military and healthcare sectors. Skilled in VR development, CRM systems, and agile methodologies, consistently achieving on-time delivery and enhanced operational efficiency. Committed to fostering teamwork and leveraging technical expertise to drive successful project outcomes.

Employment history

Project Manager II, Jul 2024 - Present

Mass Virtual, Orlando, Florida, United States

• Lead project management efforts for the development of Virtual Reality (VR) training modules tailored to Air Force and Army requirements.

• Utilize Waterfall methodologies exclusively to manage project scope, timelines, and deliverables, ensuring adherence to stringent military standards.

• Collaborate with subject matter experts, developers, and designers to create immersive, high-quality VR simulations for military training.

• Coordinate cross-functional teams, ensuring seamless communication and alignment between stakeholders, resulting in a 100% on-time delivery rate.

• Maintain meticulous project documentation, including risk assessments, schedules, and budget reports, to meet Department of Defense compliance requirements.

• Identify and mitigate potential project risks, ensuring quality and reliability of VR modules used in critical training operations. IT Project Manager, Jan 2022 - Mar 2023

MedAvail Technologies Inc./MedAvail Technologies US Inc.

• Managed technology operations for pharmacy kiosks designed to provide patients with efficient access to prescriptions.

• Directed software development and release cycles, ensuring seamless integration with kiosk hardware.

• Engaged with stakeholders and external vendors to align project outcomes with strategic objectives, improving operational efficiency.

• Implemented quality assurance measures that reduced post-release errors by 20%.

• Spearheaded process enhancements that streamlined deployment timelines and improved customer satisfaction. Software Project Manager, Aug 2020 - Jan 2022

Unite Contractors

• Oversaw the design and development of a custom Customer Relationship Management (CRM) software tailored for the construction industry.

• Analyzed business needs and collaborated with stakeholders to define system requirements and deliverables.

• Directed a team of developers and testers, ensuring adherence to project timelines and budgets.

• Delivered a fully functional CRM solution that improved client management efficiency by 30%.

• Created user training materials and conducted workshops, enabling smooth adoption of the new system across teams. Application Support / Project Manager, Feb 2018 - Aug 2020 MONAT Global, Miami/Fort Lauderdale Area

• Managed application support for over 300 Market Partners, ensuring seamless dashboard functionality for sales tracking and prospecting.

• Collaborated with Customer Service to elevate customer satisfaction from 25% to 95% by resolving high-priority bug tickets and streamlining user experience.

• Led cross-functional teams to deliver timely software updates and enhancements, reducing support tickets by 40%.

• Oversaw project lifecycles from requirements gathering through deployment, ensuring alignment with business objectives.

• Analyzed user feedback to drive continuous improvement and optimize partner-facing tools for scalability. Information Technology Specialist, Apr 2015 - Jul 2020 US Army, Fort Lauderdale, Florida, United States

• Provided critical IT support for military systems, ensuring operational readiness and secure communications in high-pressure environments.

• Maintained and repaired hardware, software, and network systems, improving uptime across mission-critical equipment by 30%.

• Trained over 50 personnel on cybersecurity best practices, reducing incidents of unauthorized access and data breaches.

• Configured and monitored network infrastructure to support tactical and administrative operations.

• Documented and enforced standard operating procedures for system maintenance and troubleshooting. Officer; Relationship Manager, Feb 2017 - Feb 2018 Bank of America, Orlando, Florida, United States

• Managed a portfolio of high-net-worth clients, delivering tailored financial solutions to meet complex banking needs.

• Increased client retention by 20% through proactive relationship building and personalized service.

• Conducted in-depth financial reviews to identify cross-selling opportunities and drive revenue growth.

• Collaborated with internal partners to resolve client issues swiftly and efficiently, ensuring a positive banking experience.

• Consistently exceeded sales and service targets through strategic outreach and account management. AVP, Digital eCommerce Specialist, Feb 2015 - Feb 2017 Bank of America, Coral Springs, FL

• Spearheaded initiatives to enhance digital adoption across consumer platforms, boosting user engagement by 35%.

• Conducted usability testing and user behavior analysis to inform mobile app and online banking improvements.

• Partnered with tech and product teams to roll out new features that aligned with customer expectations and market trends.

• Trained branch and contact center staff on digital tools, increasing customer conversion to online banking by 25%.

• Led data-driven campaigns to identify and resolve user friction points, improving NPS scores. AVP, Business Consultant, Mar 2013 - Feb 2015

Bank of America, Coral Springs, FL

• Advised small and mid-sized business clients on banking products, helping increase their operational efficiency and access to capital.

• Delivered tailored financial strategies that resulted in a 15% increase in portfolio revenue.

• Developed market analyses to identify growth opportunities for clients in various industries.

• Facilitated workshops and financial reviews to educate business owners on risk management and expansion.

• Collaborated with underwriting and risk teams to expedite loan processing and improve client experience. Sports Article Trainee, Jan 2016 - Jan 2017

ESPN, Sao Paulo, Brazil

• Researched and authored sports content, supporting editorial teams with timely and engaging articles.

• Assisted in live event coverage, providing real-time updates and analysis for digital platforms.

• Edited and formatted submissions to align with ESPN's publishing standards and voice.

• Contributed to brainstorming sessions for story development and multimedia integration.

• Conducted interviews and compiled data to enhance article credibility and fan engagement. Education

Bachelor of Arts - BA, Information Technology, Sep 2022 - Sep 2023 University of Central Florida

AS - AA-Information Technology, 2021 - 2022

Strayer University

Military Police School - Diploma, Advanced Military and Operational Studies, 2015 - 2016 United States Army Schools & Centers

High School Diploma, Automotive Engineering Technology, 1999 - 2001 Keefe Tech

Courses

Project Management Professional (PMP), Present

PMI

Certified Scrum Master, Present

Scrum Alliance

Skills

Project Management, Agile, Waterfall, IT Escalation, Software Development, Risk Management, Team Leadership, Scrum, VR Development, CRM, Application Support, Cybersecurity. Languages

English (Native), Portuguese (Native), Spanish (Highly proficient). Links

LinkedIn: www.linkedin.com.

Additional information

Publications, Book: Perda. Pó. Esperança (Loss. Dust. Hope) Author

Honors, Military Police

Presented for Excellence

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