Technical Support Quality Assurance

MATTHEW BANICK

*************@*****.*** Salt Lake City, UT 84103 770-***-**** https://www.linkedin.com/in/matthew-banick/ SUMMARY

Detail-oriented professional with over seven years of experience in the GIS and Software Industry, excelling in various roles. Known for meticulous attention to detail where accuracy and quality is prioritized. Passionate about holistic growth, empowering others, and prioritizing social responsibility. HIGHLIGHTS

Technical Writing Reports Development

GIS Analysis Customer Support Engineering

Software Testing Consulting

Linear Referencing Systems Data Analysis

ESRI Roads and Highways Remote Sensing & Digital Image Processing Test Planning Cartography

RELEVANT EXPERIENCE

Career Note July 2020 - Dec 2022

Engaged in a variety of activities to enrich my personal and professional life, dedicating time to caring for family, participating in classes to broaden my knowledge, and embarking on journeys across the United States Software QA/GIS Analyst Sept 2019 - June 2020

Rizing Geospatial, LLC Remote

Provided support across the company's QA, business, and technical support engineering functions, building upon the pre-acquisition foundation established during my tenure at Transcend Spatial Solutions

● Collaborated with project managers and developers to update system design documentation, contributing expertise across various stages. This included requirements gathering, meticulous testing, and reverse engineering activities aimed at informing modernization efforts and enhancing software understanding

● Optimized quality assurance practices by creating test databases and developing detailed test case suites

● Executed meticulous testing procedures, contributing to the thorough evaluation of flagship applications' performance and reliability

● Spearheaded critical data validation processes, ensuring accuracy and integrity of mission-critical information, enhancing overall software excellence

● Provided assistance, troubleshooting, and diagnostics for the preparation and generation of DOT highway statistics summary reports

● Addressed client support tickets from various Department of Transportation clients

● Exhibited exceptional responsiveness and problem-solving skills to resolve issues related to software products

● Provided practical solutions, enhancing client satisfaction and software functionality Software QA Analyst/Reports Developer Feb 2014 - Aug 2019 Transcend Spatial Solutions, LLC Remote

Played a pivotal role in the startup's growth by providing essential lead support across QA, business, and technical support engineering functions which consistently led to substantial six-figure annual savings by reducing errors and enhancing overall software excellence

● Spearheaded critical data validation processes, ensuring accuracy and integrity of mission-critical tool functionality

● Authored comprehensive client-facing user manuals, onboarding training materials, and internal technical documentation, effectively communicating complex technical concepts for diverse audiences

● Optimized quality assurance practices by creating test planning strategies, relational databases, detailed test case suites

● Executed meticulous testing procedures, contributing to the thorough evaluation of flagship applications' performance and reliability

● Provided assistance, troubleshooting, and diagnostics for the preparation and generation of DOT highway statistics summary reports

● Addressed client support tickets from various Department of Transportation clients

● Exhibited exceptional responsiveness and problem-solving skills to resolve issues related to software products

● Provided practical solutions, enhancing client satisfaction and software functionality GIS Specialist July 2011 - Sept 2011

Atlantic Engineering Group, LLC Braselton, GA

● Utilized ArcGIS software to draft Railroad, DOT, and Interstate Permits for fiber construction projects

● Responsible for preparing construction and traffic control typical drawings, and the grid maps to support field engineering initiatives

Project Member on ARRA USGS Orthoimagery Project June 2010 - June 2011 University of North Georgia Oakwood, GA

● Conducted seamline correction and QA/QC analysis of multispectral imagery of the Chattahoochee National Forest and Great Smoky Mountain National Forest to support environmental impact research ADDITIONAL EXPERIENCE

Customer Service Crew/Receiving Assistant Manager Jan 2023 - Current Natural Grocers by Vitamin Cottage SLC, UT

Customer Service Crew (November - Current)

● Deliver world class customer service by ensuring customers feel valued and respected

● provide guidance in selecting appropriate health and nutrition supplements Receiving Assistant Manager (Jan - October)

● Led and coordinated the receiving and return processes for all incoming goods

● Resolved inventory discrepancies using SAP software system for inventory management EDUCATION

University of North Georgia, Oakwood, GA

● Bachelor of Science (B.sc.) - Environmental Spatial Analysis - IT Concentration

● Geographic Information Sciences Certificate

CERTIFICATIONS

Lionel University (ISSA)

● Corrective Exercise Specialist

● Certified Personal Trainer

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