Customer Support Los Angeles
Resume:
KAVONIA
B ROWN
**********@*****.***
Los Angeles, CA 90077
PROFESSIONAL SUMMARY
Dynamic sales professional with a proven track record at Astraea Solutions, excelling in customer support and cash handling. Adept at delivering persuasive presentations and building strong client relationships, driving sales growth and enhancing customer satisfaction. Goal-oriented with expertise in point-of-sale systems, committed to making a meaningful impact in every interaction.
SKILLS
• Food servicing • Cash handling
• Sales • Cold calling
• Merchandising • Point-of-sale system
• Customer support • Client services
• Goal-oriented mindset
EXPERIENCE
Representative, Astraea Solutions, Oct 2024 - Current, Burbank, CA Buildt real relationships with customers and inspiring them to support some of the best-loved nonprofit organizations.
Representing these causes at organized events, educating and engaging the community in a way that makes a real difference.
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SALES REPRESENTATIVE INTERN, Vector Marketing, May 2024 - Jul 2024 Delivered engaging and persuasive sales presentations tailored to client needs, highlighting product features and benefits to drive sales growth.
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Established strong customer rapport, ensuring a comfortable and positive experience throughout the sales process.
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Addressed customer inquiries promptly and professionally, providing detailed product knowledge and solutions to meet customer expectations.
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Facilitated seamless order processing by managing transactions efficiently and troubleshooting issues, ensuring high customer satisfaction and retention levels.
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MECHANICAL ASSEMBLER, Caterpillar MFG., Dec 2023 - Feb 2024 Assembled complex machinery components by following engineering specifications and standard operating procedures to meet production targets.
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Utilized a range of hand tools and power tools, such as drills, wrenches, and torque guns, to assemble parts with precision and attention to quality standards.
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Conducted thorough quality checks and troubleshooting to identify and resolve assembly issues, ensuring operational efficiency and adherence to safety regulations.
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CASHIER, SHEETZ. INC, Aug 2023 - Nov 2023, Sanford, NC Delivered engaging and persuasive sales presentations tailored to client needs, highlighting product features and benefits to drive sales growth.
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Established strong customer rapport, ensuring a comfortable and positive experience throughout the sales process.
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Addressed customer inquiries promptly and professionally, providing detailed product knowledge and solutions to meet customer expectations.
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Facilitated seamless order processing by managing transactions efficiently and troubleshooting issues, ensuring high customer satisfaction and retention levels.
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CASHIER Team Associate, Walmart, Nov 2021 - Jun 2023 Processed customer transactions efficiently and accurately, including handling cash, credit, and debit payments while maintaining a balanced cash register.
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Provided friendly and attentive customer service by addressing questions, resolving issues, and ensuring a positive shopping experience.
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Collaborated with team members to ensure smooth operations, contributing to a well-organized and customer-friendly environment.
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Cashier, KFC, Jun 2021 - Nov 2021, Sanford, NC
• Kept clean, organized, and well-stocked checkout areas.
• Balanced cash drawer at beginning and end of each shift. Offered customers information about upcoming promotions and available items.
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• Gave customers full attention and attended to their needs.
• Used POS cash register to accurately collect payments.
• Reviewed food orders carefully to prepare accurate meal trays. Cleaned kitchen equipment, mopped floors and performed daily cleaning duties.
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• Entered and received orders through computerized ordering system. Operated industrial dishwashers to sanitize trays, utensils and kitchen equipment.
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EDUCATION
High school: honors, Chess Club, Poetry Club, GSA Club Southern Lee High School, Sanford, North Carolina, Jun 2023 Graduated High school with honors, Chess Club, Poetry Club, GSA Club LANGUAGE
Fluent
English
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