Fast worker, Flexible, Problem-Solver

Bitaniya Bishaw Zewde

Email: ***********@*****.***

Phone: 612-***-****

Address: ***** ******* ****, *********, ** 55068

Education

University of Minnesota, Twin Cities

Bachelor of arts in Biology, Society, and Environment (Pre-medical track) (Expected Graduation: 2027) Burnsville High School

Graduated with High Distinction (June 2023)

GPA: 3.75

● Honors & Advanced Courses: AP Human geography, IH English 1 & 2, Honors Biology, Honors chemistry, Human anatomy and physiology, Honors physics, Honors algebra 2, Honors english, etc.

Awards & Leadership

● National Honor Society Member (2021-2023)

● A Honor Roll: All Semesters (2019-2023)

● Black Student Union: Actively promoted diversity and inclusion (2021-2022)

● Lacrosse Team Member: Developed teamwork and leadership skills (2021-2022)

● Dean's list Fall 2024 (3.89 GPA) - University of Minnesota Certifications

● Emergency Medical Responder (EMR), Hennepin Healthcare (2022)

● CPR Certification, Hennepin Healthcare (2022)

Clinical Experience

Andros ENT and Sleep Center

Medical Scribe & Medical Assistant (June 2024 - August 2024)

● Accurately documented patient encounters and assisted with diagnostic procedures, contributing to a total of 300 clinical hours in a fast-paced medical environment.

● Developed strong rapport with patients, providing compassionate support and effective communication in a clinical setting.

Hennepin Healthcare Clinic & Specialty Center

Intern (June 2022 - August 2022)

● Shadowed diverse physicians, gaining comprehensive insights into various medical specialties and patient management strategies.

● Engaged in direct patient interactions, learning to navigate sensitive conversations and emotional situations.

Work Experience

Journeys

Sales Associate (May 2021 - July 2021)

● Provided exceptional customer service in a high-paced environment, honing my ability to remain calm and effective under pressure.

● Developed conflict resolution and communication skills by assisting a diverse customer base.

● Checking customers out and displaying a strong ability to use the cash register and work with different forms of payments.

Lovisa

Sales associate (May 2024 - June 2024)

-Ear Piercing Support: Comfortable assisting with ear piercings, making sure customers feel safe and at ease during the process.

-People Skills: Great at building relationships with customers, listening to their needs, and creating a welcoming shopping experience.

-Checking customers out and displaying a strong ability to use a cash register and work with different forms of payments.

Target

Sales/Fulfillment associate - Seasonal (November 2024 - January 2025)

-Effectively shopped, bagged, and prepared customers online orders all within a given time limit.

-Helped customers in finding items.

-Worked collaboratively with team members to meet daily fulfillment goals, maintaining high productivity levels during peak seasonal periods. Sevita

Direct care professional - May 2025 - Current

Provided direct support in personal hygiene, grooming, meals, medication administration, and mobility assistance.

Ensured safety and well-being of clients through active supervision and crisis prevention strategies.

Supported clients in achieving individualized goals, life skills development, and community integration.

Maintained accurate and timely documentation of care, incidents, and progress. Skills

● Proficient in medical terminology and patient documentation

● Strong analytical and problem-solving skills

● Excellent typing skills (65-70 words per minute)

● Bilingual: Amharic + English

References

Jim Peters

Program Development Manager, Hennepin Healthcare

Email: *****.******@*****.***

Bishaw Ditamo

Pharmacist, Hennepin Healthcare

Email: ******.******@*****.***

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