Business Analyst Change Management

JAYASHRI PATIL

Princeton, New Jersey ***** 805-***-**** ********@*****.*** www.linkedin.com/in/jayashipatil83

SUMMARY

Results-driven IT professional with over 12 years of experience including SAP change management, SAP administrator, Release Coordination, Business Analyst and Product Quality engineer. Proven track record of leading successful organizational transformations and optimizing business processes. Adept at managing cross-functional teams, implementing change initiatives, and ensuring seamless transitions. Strong communicator with a talent for building relationships with stakeholders and delivering training programs that enhance user adoption and engagement. Skilled in implementations and post-implementation support.

SAP BASIS Administration SAP BTP Administration Change Management Release coordinator

Agile Project Management Requirements Gathering Business Process Improvement

Documentation Strategic Planning Automation Quality engineering

SDLC Lifecycle Troubleshooting

TECHNICAL SKILLS

SAP ERP/ECC, SAP BTP, SAP Solution Manager, SAP Cloud Transport Management System (CTMS), SAP Integration Suite, SAP Datasphere, SAP Build WorkZone, SAP ALM, Microsoft Office, Microsoft Visio, Power BI

User Story and Defect Management Tools: JIRA, HP Quality Center, HP ALM, Confluence, SharePoint, Atlassian Rally

Database: SAP S/4 HANA, SAP HANA Cloud, MS SQL Server, IBM DB2, Oracle 8i /9i, Oracle 11/12, Oracle 19c

Intelligent Automation : Robotic Process Automation : UI Vision

Automation Testing Tools: FitNesse Automation Framework, SOAPUI, Eclipse IDE, Selenium IDE, Selenium WebDriver, Junit, TestNG, Cucumber, HP Quality center, HP ALM

Programming languages: Java, JavaScript, C and C++, Python, SQL, HTML, CSS

EXPERIENCE

HCLTech, Jersey City, New Jersey

SAP Basis and BTP Lead, SAP Change Manager/Release coordinator 2024-till Date

Results-driven SAP BTP Admin Lead & Change Management Specialist with expertise in developing and implementing SAP BTP Administrative and Change Management SOPs and strategies to streamline change control processes. Skilled in managing and processing Change Requests (CRs), ensuring seamless deployment. Proficient in hosting Change Advisory Board (CAB) meetings to review, approve, and communicate change requests to relevant stakeholders. Release Planning & Coordination, administrating SAP BTP environments

Administering SAP BTP services, including SAP Cloud Transport Management System (CTMS), SAP Integration Suite, SAP DataSphere, SAP HANA Cloud, SAP ALM. SAP Build WorkZone etc.

Overseeing BTP account structures, subaccounts, entitlements, and service enablement

Implementing and managing user authentication, authorization, and role-based access controls via IAS

Managing Identity and Access Management (IAM), including integration with SAP Cloud Identity Services.

Managing connectivity between SAP BTP, on-premises SAP systems, and third-party services using Cloud Connector and destination

Implementing proactive monitoring strategies using SAP BTP monitoring tools (SAP Cloud ALM, SAP Alert Notification Service, Job Scheduler Service).

Scheduling releases to ensure timely delivery, and facilitating collaboration between development, QA, and operations teams.

Creating support calendar and managing resources effectively

Defining standard or best practices for SAP BTP services

Configuring CI/CD pipelines for automatic code build, test, and deployment for cloud-based applications and extensions.

Developing and implementing training programs to help users adopt org changes efficiently.

Key Achievements

Successfully configured and integrated CICD with CTMS, ensuring smooth transport deployments in QA and Production.

Developed SOPs for Change Management, SAP BTP Administration

Configured Cloud Connector, Destination to improve system connectivity,

Scheduling and performing the HANA Cloud upgrades and patches maintenance to improve security and performance.

LYRIC, King of Prussia, Pennsylvania

Senior Product Quality Engineer, Business Analyst, 2022-2024

Generated test strategies, test plans, test cases, test execution status reports, test summary reports, and defect status reports for leadership team. Partnered with stakeholders and project team members, including developers, quality assurance analysts, user acceptance testers, end-users, integration consultants and IT operations throughout SDLC lifecycle.

Built and maintained business processes to integrate software with customer applications and third-party vendors through Boomi integration Platform.

Collaborated and assisted with gathering and analyzing business process data or needs through system observations, surveys, interviews, and converting them into BRD, FRS, or TSD.

Supported development of use cases and user stories by utilizing JIRA, Kanban, storyboards, application mockups, workflows, user interfaces, business rules, and wireframes.

Led process mapping and gap analysis initiatives to identify areas for improvement in Agile or Waterfall methodologies.

Facilitated test data, functional testing, and user acceptance testing (UAT), ensuring system quality.

Provided UAT and production support simultaneously as lead product quality engineer.

Created AWS cloud EC2 and virtual machines, running prerequisites before product installations, ex. Oracle, Java, SAP Crystal Reports, responsible for post-configuration changes and smoke test.

Installed and configured FitNesse Automation Framework to expedite test execution.

Earned rewards and recognition from higher management and co-workers for best performances and contributing to defect-free, quality product releases.

Helped reduce CCM, ClaimXten UAT, prod defect leakage rate significantly from 50% to 10%.

Lead multiple complex new implementations, upgrades, migration, and enhancement projects.

Supported 16+ client deliveries with direct integrations, Facets, QNXT, and Amisys, totaling 1.2K+ test cases and 100+ defects.

Designed and built AI bot to automate business processes to save manual effort and time.

MCKESSON, CHANGE HEALTHCARE, King of Prussia, Pennsylvania

Senior Quality Assurance/Automation Analyst, 2017-2022

Led multiple medium to complex, new and existing customer product implementations, upgrades, enhancements and migrations, including server migrations from physical datacenter to new AWS Cloud platform. Collaborated with customers, engagement managers, DevOps, integration consultants, clinical, and project offshore and onshore team members ensuring quality of product, provided QA, UAT, and production support simultaneously.

Established and reviewed test strategies, test plans, test estimations, test execution status, and defect reports with leadership team.

Prepared servers by meeting prerequisites first, including Oracle server and client installation, Java SDK and JRE, SAP Crystal Reports installations, performed base and custom build installations, post configuration changes, and completed smoke test.

Created users and user groups and assigned roles to users as per project needs.

Developed and applied certificates and patches.

Installed and configured FitNesse Automation Framework to expedite test execution and validation. Generated and executed Wiki scripts and maintained regression suite for clients periodically.

Gathered client services team requirements on various tools to help them expedite execution and validation like AutomationPowerTool, ClinicalNotesValidationTool, Data Dictionary Validation, and Dictionary comparison Tool.

POC for PMM Builder and Content Manager applications using AI RPA (Robotic Processing Automation) tools, like UI. VISION, to automate some repetitive business processes and help PAAs save time and manual efforts.

EDUCATION

CAPELLA UNIVERSITY, Minneapolis, Minnesota

Bachelor’s Degree in Information Technology, Minor in Project Management

MSBTE, Chandwad, Maharashtra, India

Associate Degree in Computer Technology, Minor in Software Programming Languages

CERTIFICATIONS

SAP BTP Admin Training and certificate

SAP BASIS Admin Training and certificate

Software Quality Assurance Training and certificate

Software Development in Test Training and certificate

ORACLE Fundamentals and Database Administration

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